Quiz for Project Quality Management

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PM - Quality Management

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Question 1

How often each quality process occurs in the project or phase?

A	At least once in the project or phase.
B	At least once during project closing.
C	At least once in each project process group.
D	At least once in in combination with each knowledge areas.

Question 1 Explanation:

Each Quality Management process occurs at least once in the project or phase. [1 - 8. Quality Management]

Question 2

What project Quality Management processes are targeting?

A	Quality of the project to be met project requirements.
B	Quality of project management and product of the project.
C	Improvement of project processes and quality of product of the project.
D	Quality of project management and improvement of project processes.

Question 2 Explanation:

Project Quality Management processes are addressing both Quality of project management and product of the project. [1 - 8. Quality Management]

Question 3

What part of Quality Management performs auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operations are used?

A	Performs Quality Assurance.
B	Performs Quality Control.
C	Plan Quality.
D	Perform Integrated Change Control.

Question 3 Explanation:

Performs Quality Assurance is the process of Quality Management that performs auditing the quality requirements and the results from quality control measurements. This process ensures that appropriate quality standards and procedures are used on the project. [1 - 8.2 Performs Quality Assurance]

Question 4

What of the following is wrong about Cost of Quality (COQ) as a tool for Plan Quality process?

A	Cost of Conformance includes prevention Costs (training, document processes, equipment, time to do it right) and Appraisal Costs (testing, destructive testing loss, inspections).
B	Prevention Costs are those that ensure of building a quality product, while Appraisal Costs are related to the process of assessing the quality.
C	Cost of Quality does not include Cost of Conformance (money spent during project) and Cost of Non-conformance (money spent during and after the project).
D	Cost of Non-conformance includes Internal Failure Costs (rework, scrap), and External Failure Costs (liabilities, warranty work, lost business).

Question 4 Explanation:

Cost of Quality includes Cost of Conformance and Cost of Non-conformance. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 5

Who performs planning and executing work on the project?

A	Project team.
B	Project manager.
C	Stakeholder.
D	Sponsor.

Question 5 Explanation:

Project team performs planning and executing work on the project. [1 - 8 Quality Management]

Question 6

Who performs Quality Assurance on the project?

A	Quality Assurance Department.
B	Project manager.
C	Project team.
D	Sponsor.

Question 6 Explanation:

Quality Assurance Department performs quality assurance on the project: verifying if the Quality Control processes are executing in accordance with accepted policies, processes, standards, and plans, suggest best practices, and improvements. [1 - 8 Quality Management]

Question 7

What of the following is wrong about project Quality Management processes?

A	Monitoring and controlling may have negate influence on project and product quality.
B	Rushing planned quality inspection may result in undetected errors.
C	Overworking the project team may result in increased employee attrition, errors, or rework.
D	Underestimating quality requirements may lead to increasing costs, time, and risks.

Question 7 Explanation:

Monitoring and controlling may have positive influence on the project and product quality. [1 - 8. Quality Management]

Question 8

What is Statistical Independence?

A	Type of relationship when a probability of one event does not affect probability of another event.
B	A degree of relations of two probabilities.
C	Relations of two probabilities that are less than 1.
D	Probabilities of two events are related.

Question 8 Explanation:

Statistical Independence is a type of relationship when a probability of one event does not affect probability of another event. [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 9

What is the Rule of Seven?

A	Rule of thumb or heuristic that refers to a series of seven values that belong to upper and lower sides of the Mean.
B	Rule of thumb or heuristic that refers to a series of seven values that near to Mean Line.
C	Rule of thumb or heuristic that refers to a series of seven values above or lower limits.
D	Rule of thumb or heuristic that refers to a series of seven values that belong to whether upper or lower side of the Mean, which is nonrandom.

Question 9 Explanation:

Rule of thumb or heuristic that refers to a series of seven values that belong to whether upper or lower side of the Mean, which is nonrandom. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 10

What of the following is true about quality management processes?

A	Each process involves efforts only from many groups based on the project requirements.
B	Each process can involve efforts from one or more persons or groups based on the project requirements.
C	Each process can involve efforts only from one person or one group.
D	Each process can involve efforts only from one group of people.

Question 10 Explanation:

Each process can involve efforts from one or more people or groups of people, based on the project requirements.

Question 11

Who determines which standards, policies, procedures, and plans will be used might be available for the project?

A	Project manager.
B	Project team.
C	Sponsor.
D	Stakeholder.

Question 11 Explanation:

Project manager determines which standards, policies, procedures, and plans will be used might be available for the project. This information can be obtainable from Quality Management and /or Technical departments. [1 - 8 Quality Management]

Question 12

What is Normal (or Gaussian) Distribution?

A	A set of measurements that tends to be surround the mean.
B	A set of measurements that tends to be surround the upper of lower limits.
C	All choices are right.
D	A set of measurements that evenly dispersed in the range.

Question 12 Explanation:

In probability theory, the normal (or Gaussian) distribution is a continuous probability distribution, defined on the entire real line, that has a bell-shaped probability density function, known as the Gaussian function or informally as the bell curve. [http://en.wikipedia.org/wiki/Normal_distribution] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 13

A project team has started to Plan Quality of the project. What of the following would not be used in this process?

A	Risk register and enterprise environmental factors.
B	Scope baseline, stakeholder register and schedule baseline.
C	Quality metrics and quality checklists.
D	Cost performance baseline and organizational process assets.

Question 13 Explanation:

Quality metrics and quality checklists are the outputs of Plan Quality process; other listed documents are inputs. [1 - 8.1 Plan Quality]

Question 14

Which information provides Scope Baseline for Plan Quality process?

A	Scope Statement, WBS and WBS dictionary.
B	Scope baseline, stakeholder register.
C	Risk register, enterprise environmental factors, organizational process assets.
D	Cost performance baseline, schedule baseline.

Question 14 Explanation:

Scope Statement (project description, major project deliverables, and acceptance criteria; some technical details may affect the quality planning); WBS (identifies the deliverables, work packages, and control accounts - all used to measure project performance), and WBS dictionary. (defines technical details for WBS and may describe quality requirements). [1 - 8.1.1 Plan Quality: Inputs]

Question 15

What does Assignable Cause or Special Cause Variation mean?

A	The concept of data point, of Rule Thumb, that requires investigation to determine the cause of the variation.
B	The concept of data point, of flowchart that requires investigation to determine the cause of the variation.
C	The concept of data point, of Rule 80/20, that requires investigation to determine the cause of the variation.
D	The concept of data point, of Rule of Seven, that requires investigation to determine the cause of the variation.

Question 15 Explanation:

The concept of data point, of Rule of Seven, that requires investigation to determine the cause of the variation. [2 - 8. Quality Management, Page 278; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 16

A project manager is analyzing quality control procedures from previous projects to improve the current with more effective ones. What part of the quality management he is in?

A	Quality planning.
B	Quality control.
C	Quality assurance.
D	Performance management.

Question 16 Explanation:

Benchmarking was use to identify more effective procedures while Plan Quality process. [1 - 8.1.1 Plan Quality]

Question 17

How poor quality impacts the project?

A	All choices are right.
B	Increases costs and risks.
C	Reworks and schedule delays.
D	Low customer satisfaction and low moral.

Question 17 Explanation:

All choices are right. [1 - 8.1 Plan Quality]

Question 18

What is the purpose of the Perform Quality Control process?

A	Identifying discrepancies between actual results and requirements.
B	Monitoring and recording results of the activities quality by measuring their performance and actual results., and recommend necessary changes.
C	Measure actual results of the project processes and activities.
D	Recommending necessary changes based on measurements.

Question 18 Explanation:

All choices have sense but the right one better describes the purpose of Perform Quality Control process. [1 - 8.3 Perform Quality Control]

Question 19

What of the following is wrong about Plan Quality process?

A	Determine the methods and procedures to prevent re-occurrence of quality problems on the project.
B	Inspecting the work during its execution rather than after completion.
C	Use "what if" scenarios to identify possible quality problems.
D	Perform periodic quality reviews.

Question 19 Explanation:

"Inspecting the work during its execution rather than after completion" - is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 20

Which of the following tools shows historical variation of measurements?

A	Run chart.
B	Fishbone or Ishikawa diagram.
C	Pareto diagram.
D	Mind map.

Question 20 Explanation:

A Run Chart, also known as a run-sequence plot is a graph that displays observed data in a time sequence. Often, the data displayed represent some aspect of the output or performance of a manufacturing or other business process. http://en.wikipedia.org/wiki/Run_chart http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [1 - 8.3.2.6 Perform Quality Control: Tools and Techniques]

Question 21

What parts from Work Performance Information is needed for Perform Quality Assurance process?

A	Technical performance measures.
B	Project deliverables status.
C	All choices are right.
D	Schedule progress, and costs incurred.

Question 21 Explanation:

All choices are right. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 22

What additional Quality Planning Tool is not used for Plan Quality process?

A	Guessing out of the blue.
B	Brainstorming (collecting a comprehensive list of critical subjects) and Affinity diagrams (visually identify logical grouping based on natural relationships).
C	Nominal Group Techniques (brainstorming ideas in small groups the reviewing in large group) and Matrix Diagrams (use two of four groups of information and show relationships between factors, causes, and objectives).
D	Force Field Analysis (diagramming for the forces against change).

Question 22 Explanation:

Guessing out of the blue is not considering in project management. Along with Prioritization Matrices (ranking a diverse set of problems and/or issues, usually generated by brainstorming, by their importance), other choices are used as additional Quality Planning Tools for Plan Quality process. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 23

What of the following is wrong about Control Charts as a tool for Plan Quality process?

A	Control Charts are used to determine if a process is stable or has predictable performance.
B	Control Charts indicate the progress status of project and product quality progress.
C	Control Charts help to identify quality trends.
D	Control Charts cannot be used to monitor various types of output variables.

Question 23 Explanation:

Control Charts are used to determine if a process is stable or has predictable performance. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 24

What Quality Checklist provides to the Perform Quality Control process?

A	Description of how Quality Control will be used within the project.
B	Set of required steps to be performed in Quality Control.
C	Project activity metrics to evaluate actual progress as compared to Planned progress to Actual technical, schedule, and cost performances.
D	Description of product attributes and description of how the Quality Control process measures it.

Question 24 Explanation:

Quality Checklist provides a set of required steps to be performed in Quality Control. Other choices describe other inputs to the Perform Quality Control process. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 25

What of the following is wrong about Plan Quality, Perform Quality Assurance, and Perform Quality Control?

A	These three categories have the same meaning.
B	Plan Quality describes the required quality on the project and and how the quality will be reached.
C	Perform Quality Assurance verifies that project follows the processes.
D	Perform Quality Control measures the deliverables and validates them against standards.

Question 25 Explanation:

Wrong choices provide right definitions. [1 - 8.1 Plan Quality]

Question 26

What of the following is related to Quality Management?

A	All choices are right.
B	Plan Quality.
C	Plan Quality Assurance.
D	Perform Quality Control.

Question 26 Explanation:

All choices are right. All listed here are processes of Quality Management. [1 - 8. Quality Management]

Question 27

Who gets negative consequences for failure to meet product of project quality requirements?

A	Project sponsor.
B	Performing organization.
C	All stakeholders.
D	Project manager.

Question 27 Explanation:

All stakeholders get negative consequences for failure to meet product of project quality requirements. [1 - 8. Quality Management]

Question 28

Which of the following tools helps to identify patterns in variation of measurements?

A	Mind map.
B	Pareto diagram.
C	Run chart.
D	Fishbone or Ishikawa diagram.

Question 28 Explanation:

Question 29

Which of the following tools shows distribution of measurements and helps identify if two variables are related?

A	Pareto diagram.
B	Run chart.
C	Scatter Diagram.
D	Fishbone or Ishikawa diagram.

Question 29 Explanation:

A scatter plot or scattergraph is a type of mathematical diagram using Cartesian coordinates to display values for two variables for a set of data. The data is displayed as a collection of points, each having the value of one variable determining the position on the horizontal axis and the value of the other variable determining the position on the vertical axis. This kind of plot is also called a scatter chart, scattergram, scatter diagram or scatter graph. http://en.wikipedia.org/wiki/Scatter_diagram http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [1 - 8.3.2.7 Perform Quality Control: Tools and Techniques]

Question 30

How the Cost of Quality (COQ) is about?

A	Cost of Quality refers to the total cost of all efforts required to reach acceptable level of quality.
B	Cost of Quality refers to the total cost of all efforts related to quality throughout the product life cycle.
C	Cost of Quality refers to the total cost of all efforts related to quality of the project.
D	Cost of Quality refers to the total cost of all efforts and materials to achieve customer satisfaction.

Question 30 Explanation:

Cost of Quality refers to the total cost of all efforts related to quality throughout the product life cycle. [1 - 8.1 Plan Quality]

Question 31

Which of the following is a graphical representation of Cause Effect analysis?

A	Fishbone or Ishikawa diagram.
B	Scatter diagram.
C	Pareto diagram.
D	Run chart.

Question 31 Explanation:

Fishbone or Ishikawa diagram is a graphical representation of Cause Effect analysis. This tool helps to identify and analyze the root causes of problems. [http://en.wikipedia.org/wiki/Ishikawa_diagram] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 32

How the Quality Planning should be performed?

A	Quality Planing performed in parallel with the other planning processes.
B	Quality Planing performed in parallel with the other planning processes.
C	Quality Planing performed in parallel with the other planning processes.
D	Quality Planing performed in parallel with the other planning processes.

Question 32 Explanation:

Quality Planing performed in parallel with the other planning processes. Quality requirements, standards or changes may influence the cost and schedule adjustments, as well as detailed risk analysis. [1 - 8.1 Plan Quality]

Question 33

Who executes measurements procedures for both project and product?

A	Project manager.
B	Stakeholder.
C	Sponsor.
D	Project team.

Question 33 Explanation:

Project team executes measurements procedures for both project and product. [1 - 8 Quality Management]

Question 34

It was planned to measure each tens result. What technique helped to make that decision?

A	Plan quality.
B	Benchmarking.
C	Statistical sampling.
D	Flowcharting.

Question 34 Explanation:

In statistics and survey methodology, Sampling is concerned with the selection of a subset of individuals from within a statistical population to estimate characteristics of the whole population. Two advantages of sampling are that the cost is lower and data collection is faster. http://en.wikipedia.org/wiki/Sampling_%28statistics%29 [1 - 8.1.2.6 Plan Quality: Tools and Techniques]

Question 35

What outputs delivers the Plan quality process?

A	All choices are right.
B	Process Improvement Plan and Project Document Update.
C	Quality Management Plan.
D	Quality Metrics and Quality Checklists.

Question 35 Explanation:

All choices are right. [1 - 8.1.3 Plan Quality: Outputs]

Question 36

What type of data represents the Mean line in the Control Chart?

A	The mean/average difference between acceptable and actual numbers.
B	Middle or average values of the range for process acceptable variables.
C	The average values of actually measured valuables.
D	Maximum and minimum values of the acceptable range of variables.

Question 36 Explanation:

Middle or average values of the range for process acceptable variables draws a Mean Line in the Control Chart. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 37

How should determine the appropriate levels of accuracy and precision?

A	Project management team.
B	Stakeholder.
C	PMO.
D	Sponsor.

Question 37 Explanation:

Project management team is responsible to determine the appropriate levels of accuracy and precision. [1 - 8. Quality Management]

Question 38

What is the definition of quality?

A	The degree to which the project fulfills requirements.
B	Set of properties of a project deliverables that satisfy users' requirements.
C	The extent of accepted functionality delivered by project.
D	The level at which customers satisfied with project deliverable.

Question 38 Explanation:

The degree to which the project fulfills requirements. It is important to understand that quality is not a virtual but described in the requirements, so quality should be measured against the accepted requirements. [1 - 8. Quality Management]

Question 39

What is Gold Plated project?

A	A project during which extra features have been added and paid during the course of the project called "Gold Plaited".
B	A project that provided extras called "Gold Plaited".
C	"Gold Plaited" is a project that has been rewarded by a customer.
D	The overpaid projects called "Gold Plaited".

Question 39 Explanation:

A project that provided extras called "Gold Plaited". [1 - 8.1 Plan Quality]

Question 40

What the Mutual Exclusivity is referring to?

A	Two pare of events that may happen concurrency, but not sequentially.
B	Statistical reference that excludes two or more competitive events happen concurrently.
C	A pare of events to be happen concurrency, but not sequentially.
D	An extent of possibility of occurrence. Usually expressed as a ratio of 1 to the extent that is less or equal to 1.

Question 40 Explanation:

Statistical reference that excludes two or more competitive events happen concurrently. [2 - 8. Quality Management, Page 282; 1 - 8.3.1 Perform Quality Control]

Question 41

Which of the following processes supports Change Control Board?

A	Quality Assurance plan.
B	Change management plan.
C	Configuration management plan.
D	Integrated change control.

Question 41 Explanation:

Integrated change control evaluates all change requests (CR) on the project. [1 - 8 Quality Management]

Question 42

What is the purpose of Perform Quality Assurance process?

A	Performing audit of quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued.
B	Creating and following policies and procedures to meet the the accepted quality requirements.
C	Monitoring and recoding results of executing the quality activities to assess performance and recommended necessary changes.
D	Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.

Question 42 Explanation:

Performing audit of quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued is the definition for Perform Quality Assurance process. Other choices in this question are related to other Quality Management processes, including plan Quality, Perform Quality Control, and definition of Quality Management in general. [1 - 8. Quality Management]

Question 43

What is Pareto Chart or Pareto Diagram?

A	Graphical presentation in form of bars or columns specific with no particular order.
B	The planned degree of quality that performing organization is trying to achieve.
C	Graphical representation of Cause Effect analysis.
D	A histogram that arranged from more frequent to less frequent events.

Question 43 Explanation:

A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. Joseph Juran applied 80/20 rule to create 80/20 principle, also known as Pareto Principle, which suggests 80% of issues are created by 20% of causes. This principle helps to narrow the focus to smaller number of causes. http://en.wikipedia.org/wiki/Pareto_Chart http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [2 - 8. Quality Management, Page 285; 1 - 8.3.1 Perform Quality Control]

Question 44

What is Prevention over Inspection principle?

A	Fixing the problems is always less expensive rather than preventing.
B	It is better to plan quality and preventing problems rather than inspecting and fixing the problem.
C	It is better to plan inspections and fixes rather than guessing possible problems.
D	Preventing problems is always less expensive rather tan fixing.

Question 44 Explanation:

It is better to plan quality and preventing problems rather than inspecting and fixing the problem. There is not enough information what is less or more expensive preventing or fixing; although, it is assumed that fixing is usually more expensive. [1 - 8.1 Plan Quality]

Question 45

What of the following is wrong about Plan Quality process?

A	Perform measurements of project and product performance against accepted standards and requirements.
B	Evaluate the effectiveness of quality control system and plan its improvement if needed.
C	Use lessons learned to ensure the previous mistakes are avoided.
D	Reassess quality and other standards and procedures to ensure they meet the requirements.

Question 45 Explanation:

"Perform measurements of project and product performance against accepted standards and requirements" - is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 46

What technique provides graphical representation of a process that shows the relationship among process steps?

A	Control charts.
B	Flowcharting.
C	Design of Experiments.
D	Benchmarking.

Question 46 Explanation:

Flowcharting is the technique that provides graphical representation of a process and shows the relationship among process steps. There are many styles of flowcharts to display activities, decision points, and the order of processing. While planning quality, Flowcharts can help anticipate potential quality problems. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 47

What part of Project Management Plan is needed for the Perform Quality Control process?

A	Work Performance Measurements - produces project activity metrics to evaluate actual progress as compared to Planned progress to Actual technical, schedule, and cost performances.
B	Quality Metrics that define project or product attributes and description of how the Quality Control process measures it.
C	Quality Management Plan that describes how Quality Control will be used within the project.
D	Quality Checklist is structural tool to verify that a set of required steps has been performed.

Question 47 Explanation:

Quality Management Plan that describes how Quality Control will be used within the project - part of Project Management Plan. Other choices are also input to Quality Control process but not parts of Project Management Plan. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 48

What type of activities may require Process Analysis?

A	Repeatable.
B	Short.
C	Long.
D	Unique.

Question 48 Explanation:

The repeatable activities may required Process Analysis to increase efficiency. For example, installation or upgrade a considerable number of workstations or upgrading a large number of databases may identify some common tasks to be unified and automated. [2 - 8. Quality Management, Page 280; 1 - 8.2.2 Perform Quality Assurance: Tools and Techniques]

Question 49

What does Prevention over Inspection mean?

A	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.
B	Planning, designing and building-in prevention of mistakes rather than inspection activities.
C	Planing, performing, checking and following is the cycle defined to meet customer satisfaction.
D	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.

Question 49 Explanation:

Prevention over Inspection is one of the fundamental basis of modern quality management. It means planning, designing and building-in prevention of mistakes rather tan inspection activities. [1 - 8. Quality Management]

Question 50

What of the following is right about Stakeholder Register from Plan Quality perspectives?

A	Stakeholders provide periodic quality control of the project processes throughout the course of the project.
B	Stakeholders Register identifies stakeholders with particular interests related to Quality.
C	Stakeholders is the list of user that require special quality features of the project's product.
D	Stakeholders determine the level of accuracy to plan Quality measurements.

Question 50 Explanation:

Stakeholders Register identifies stakeholders with particular interests related to Quality. [1 - 8.1.1 Plan Quality: Inputs]

Question 51

What does Out of Control mean?

A	A data points falls outside of the upper or lower control limits.
B	All choices are right.
C	The data is out of state of statistical control.
D	There are nonrandom data points.
E	The data may be within the upper of lower control limits, such as the Rule of Seven.

Question 51 Explanation:

All choices describe the Out of Control situation. Each is indication of inconsistency and unpredictability. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 52

What Continues Improvement defines?

A	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.
B	Planing, performing, checking and following is the cycle defined basis for quality improvement.
C	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.
D	Planning, designing and building-in prevention of mistakes rather than inspection activities.

Question 52 Explanation:

Planing, performing, checking and following (Plan-Do-Check-Act) is the cycle defined basis for quality improvement designed by Shewhart and modified by W. Edward Deming. Such performing organizations as TQN and Six Sigma address the Continuous Improvement processes. Process improvement models also supported by Malcolm Baldrige, Organizational Project Management Maturity Model (OPM3), and Capability Maturity Model Integrated (CMMI). [1 - 8. Quality Management]

Question 53

What tools and techniques are used by Quality Assurance process?

A	Process analysis.
B	Plan Quality and Perform Quality Control techniques.
C	All choices are right.
D	Quality audits.

Question 53 Explanation:

All choices are right. [1 - 8.2.2 Perform Quality Assurance: Tools and Techniques]

Question 54

What is Histogram?

A	Graphical presentation of Standard Distribution.
B	Graphical presentation sequential or parallel processes.
C	Graphical presentation in form of bars or columns specific with no particular order.
D	A histogram that arranged from more frequent to less frequent events.

Question 54 Explanation:

Histogram is a graphical presentation in form of bars or columns and organized with no specific order. In Quality Management histograms are used for visual presentation of priorities of problems, and other needs. http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [2 - 8. Quality Management, Page 284; 1 - 8.3.1 Perform Quality Control]

Question 55

A project team has started to Plan Quality of the project. What of the following would not be used in this process?

A	Quality management plan.
B	Cost performance baseline and organizational process assets.
C	Scope baseline, stakeholder register and schedule baseline.
D	Risk register and enterprise environmental factors.

Question 55 Explanation:

Quality management plan is one of the outputs of Plan Quality process; other listed documents are inputs. [1 - 8.1 Plan Quality]

Question 56

Who performs quality control on the project?

A	Quality Control team.
B	Sponsor.
C	Project manager.
D	Project team.

Question 56 Explanation:

Quality Control team performs quality control on the project. [1 - 8 Quality Management]

Question 57

What proprietary Quality Management Methodology is not used in Plan Quality process?

A	Quality Function Deployment.
B	Six Sigma.
C	Agile Development.
D	Lean Six Sigma.

Question 57 Explanation:

Agile Development is a project management methodology for rapid development, not a Quality Management Methodology. Other listed statistical methods are used in Plan Quality process. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 58

What of the following is used as a tool for Plan Quality process?

A	Design of experiments, statistical sampling, flow-charting.
B	All choices are right.
C	Cost-benefit analysis, cost of quality, control charts, benchmarks.
D	Proprietary and additional quality management tools.

Question 58 Explanation:

All choices are right. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 59

What is Kaizen?

A	Continuous Improvement of product quality; refers to small improvements in Japan and big improvements in United States and Western Europe.
B	Periodic Improvement of quality; refers to small improvements in Japan and big improvements in United States and Western Europe.
C	Continuous Improvement of quality; refers to small improvements in Japan and big improvements in United States and Western Europe.
D	Continuous Improvement of quality; refers to big improvements in Japan and small improvements in United States and Western Europe.

Question 59 Explanation:

Continuous Improvement of quality; refers to small improvements in Japan and big improvements in United States and Western Europe. This implies to both project and product/service. [1 - 8.1 Plan Quality]

Question 60

What of the following is wrong about Plan Quality process?

A	Determine what needs to be done to create a realistic project improvement plan.
B	It should be documented what activities need to be performed to ensure the procedures are followed and standards are met while executing Quality Control.
C	Perform measurements, identify and address problems of compliance with required quality of project or product.
D	Check the historical records of similar projects if there any quality issues to be addressed on the project.

Question 60 Explanation:

"Perform measurements, identify and address problems of compliance with required quality of project or product" - is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 61

Which of the following does lead from ideas to targeted result?

A	Pareto diagram.
B	Fishbone or Ishikawa diagram.
C	Run chart.
D	Scatter diagram.

Question 61 Explanation:

Fishbone or Ishikawa diagram is a graphical representation of Cause Effect analysis. This tool helps to identify and analyze the root causes of problems. http://en.wikipedia.org/wiki/Ishikawa_diagram http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 62

What tools and techniques are used for analyzing the relations between Causes and Effects?

A	Fishbone or Ishikawa Diagrams.
B	All listed techniques are used for Cauase and Effect analysis.
C	Brainstorming.
D	Cause and Effect Diagrams.

Question 62 Explanation:

Cause and Effect Diagrams are usually used with brainstorming to graphically display the relations between causes and effects of the problems. In other words they called Fishbone or Ishikawa diagrams. Such techniques are effectively used for analysis of risks, quality issues and other purposes. [1 - 8.3.2 Quality Control: Tools and Techniques]

Question 63

What statistical technique changes all important parameters rather than one at the time?

A	Statistical Sampling
B	Flowcharting
C	Benchmarking
D	Design of Experiments (DOE)

Question 63 Explanation:

DOE uses statistical techniques of changing all the important parameters rather than one at the time. Analysis of experimental data should provide the optimal conditions for the product or process, highlights the factors that influence results, and discover the presence of interactions and synergy among the factors. DOE should be used during Plan Quality process to determine the number and type of tests and their impact on Cost of Quality. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 64

Which of the following formative ways helps to identify causes of an issue?

A	Scatter diagram.
B	Run chart.
C	Fishbone or Ishikawa diagram.
D	Pareto diagram.

Question 64 Explanation:

Question 65

Who determines what work to be done to meet quality requirements?

A	Project manager.
B	Sponsor.
C	Stakeholder.
D	Project team.

Question 65 Explanation:

Project team determines what work to be done to meet quality requirements. [1 - 8 Quality Management]

Question 66

What Quality Metrics can be used on the project, but not limited to the following?

A	Number of items that pass/fail the inspection or number of glitches/problems found in the product. Variances of actual measurements against planned ones.
B	The number of changes 0 this helps to measure the effectiveness of quality the project management planning process.
C	The actual number of resources used on the project against planned.
D	All choices are right.

Question 66 Explanation:

All listed but not limited to choices are legitimate for Quality Metrics. [2 - 8. Quality Management, Page 280; 1 - 8.1.3 Plan Quality: Outputs]

Question 67

What range of deviation is normally planned for Upper and Lower Level Control Limits?

A	3 Sigma or standard deviation.
B	5 Sigma or standard deviation.
C	6 Sigma or standard deviation.
D	4 Sigma or standard deviation.

Question 67 Explanation:

3 Sigma or standard deviation is normally planned range of deviation that planned for Upper and Lower Level Control Limits. [1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 68

What knowledge about the differences between the following terms would be useful in the Perform Quality Control process?

A	Tolerances (specified range of acceptable results) and Control Limits (thresholds, which can indicate whether the process in out of control).
B	Prevention (keeping errors out of the process) and Inspection (keeping errors out of the hands of the customer).
C	All listed here information is useful.
D	Attribute Sampling (the result either conforms or does not conform) and Variable Sampling (the result is rated on a continuous scale that measures the degree of conformity).

Question 68 Explanation:

All listed here information is useful. [1 - 8.3 Perform Quality Control]

Question 69

Who performs Quality Assurance on the project?

A	All choices are right.
B	Management of the performing organization.
C	Quality Assurance department.
D	Customer, sponsor, or stakeholders, who not actively involved in the project work.

Question 69 Explanation:

Perform Quality Assurance can be provided by the QA department, management of the performing organization, customer, sponsor or stakeholder. [1 - 8.2 Performs Quality Assurance]

Question 70

How responsibility for quality is distributed?

A	Project manager is always responsible for quality on the project.
B	Project team is always responsible for quality on the project.
C	Responsibility for quality is distributed throughout the project team, and whole organization depending on particular application and case.
D	Project manager, team and stakeholders are responsibility for quality on the project.

Question 70 Explanation:

Responsibility for quality is distributed throughout the project team, and whole organization depending on particular application and case.

Question 71

What is the purpose of Plan Quality process?

A	Creating and following policies and procedures to meet the the accepted quality requirements.
B	Performing the audit the quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued.
C	Monitoring and recoding results of executing the quality activities to assess performance and recommended necessary changes.
D	Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.

Question 71 Explanation:

Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance - is the definition for Plan Quality process. Other choices in this question are related to other Quality Management processes, including Perform Quality Assurance, Perform Quality Control, and definition of Quality Management in general. [1 - 8. Quality Management]

Question 72

What is the purpose of Perform Quality Control process on the project?

A	Outlining the way how to measure actual results, identifying trends, causes, and recommending corrective and preventive actions.
B	Measuring actual results, identifying trends, causes, and recommending corrective and preventive actions.
C	All choices are right.
D	Verifying if the planned procedures and authorized standards have been used and a what degree.

Question 72 Explanation:

Perform Quality Control is the measuring actual results, identifying trends, causes, and recommending corrective and preventive actions. [2 - 8. Quality Management, Page 282; 1 - 8.3.1 Perform Quality Control]

Question 73

What parts of the Project Document need to be updated by Plan Quality process?

A	Stakeholder Register and Responsibility Assignment Matrix.
B	Project Improvement Plan.
C	Risk Register.
D	Quality Management Plan.

Question 73 Explanation:

Stakeholder Register and Responsibility Assignment Matrix require update by Plan Quality process. [1 - 8.1.3 Plan Quality: Outputs]

Question 74

How the Design of Experiments (DOE) method is used in Plan Quality process?

A	Used statistical techniques of changing all the important parameters rather than one at the time.
B	Identifying which factors may influence specific variables of a product or process under development or in production.
C	Comparing actual and planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.
D	Reduces the sensitivity of product performance to sources of variations caused by environmental or manufacturing differences.

Question 74 Explanation:

DOE also can be used in optimization of products or processes. It may reduce the sensitivity of product performance to sources of variations caused by environmental or manufacturing differences. DOE uses statistical techniques of changing all the important parameters rather than one at the time. Analysis of experimental data should provide the optimal conditions for the product or process, highlight the factors that influence results, and reveal the presence of interactions and synergy among the factors. DOE should be used during Plan Quality process to determine the number and type of tests and their impact on Cost of Quality. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 75

Which of the following tools better fits to document and analyze ideas during brainstorming?

A	Pareto diagram.
B	Mind map.
C	Run chart.
D	Fishbone or Ishikawa diagram.

Question 75 Explanation:

A mind map is a diagram used to visually outline information. A mind map is often created around a single word or text, placed in the center, to which associated ideas, words and concepts are added. Major categories radiate from a central node, and lesser categories are sub-branches of larger branches. Categories can represent words, ideas, tasks, or other items related to a central key word or idea. http://en.wikipedia.org/wiki/Mind_map http://en.wikipedia.org/wiki/Brainstorming [1 - 5.1.2.4 Collect Requirements: Tools and Techniques. Group Creativity Technology]

Question 76

What of the following is wrong about project Quality Management processes?

A	Rushing planned quality inspection may result in undetected errors.
B	Overworking the project team may result in increased employee attrition, errors, or rework.
C	Underestimating quality requirements may lead to increasing costs, time, and risks.
D	Monitoring and controlling may have negate influence on project and product quality.

Question 76 Explanation:

Monitoring and controlling may have positive influence on the project and product quality. [1 - 8. Quality Management]

Question 77

Which of the following tools encourages discussions, documents and organizes ideas and thoughts?

A	Fishbone or Ishikawa diagram.
B	Pareto diagram.
C	Run chart.
D	Scatter diagram.

Question 77 Explanation:

Question 78

Which of the following tools helps to document and analyze ideas during brainstorming?

A	Scatter diagram.
B	Fishbone or Ishikawa diagram.
C	Pareto diagram.
D	Run chart.

Question 78 Explanation:

Question 79

What of the following is wrong about inputs to Plan Quality process?

A	Quality Management Plan describes how the project management team will implement the performing organization's quality policy.
B	Risk register contains information on threats and opportunities that may impact quality requirements.
C	Cost Performance Baseline documents the accepted time phase used to measure costs performance.
D	Schedule Baseline documents the accepted schedule performance measures including start and finish dates.

Question 79 Explanation:

Quality Management Plan is an output of the Plan Quality process, not input. Other choices are inputs. [1 - 8.1.1 Plan Quality: Inputs]

Question 80

What does Specification Limits mean?

A	The average values of actually measured valuables.
B	The limits specified by customer.
C	Middle or average values of the range for process acceptable variables.
D	Maximum and minimum values of the acceptable range of variables.

Question 80 Explanation:

Specification Limits are those specified by customer, can can appeared outside of Control Chart that setup by standards of the performing organization. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 81

What of the following is true about project Quality Management processes?

A	Quality management processes are the same in different industries.
B	Quality management processes have the same standards for each industry.
C	Quality management processes are different in different industries.
D	Quality management processes have the same standards but different approaches in each industry.

Question 81 Explanation:

Quality management processes are different in different industries as the industries are different in general. [1 - 8. Quality Management]

Question 82

What parts from Project Management Plan are required for Perform Quality Assurance process?

A	Quality management plan, and risk management plan.
B	Quality management plan, and process improvement plan.
C	Process improvement plan, and communication plan.
D	Quality management plan, and configuration management plan.

Question 82 Explanation:

Quality management plan, and process improvement plan are needed to Preform Quality Assurance. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 83

What does Just in Time (JIT) mean?

A	Scheduling approach that synchronizes sequential processes to ensure optimized use of resources and materials with minimum or no waiting of storage time.
B	Scheduling approach that allows to optimize rational use of materials with minimum waste.
C	Optimized scheduling that synchronizes parallel processes to ensure minimum waiting time.
D	Scheduling techniques to optimize business processes with minimal waste of resources and materials.

Question 83 Explanation:

Scheduling approach that synchronizes sequential processes to ensure optimized use of resources and materials with minimum or no waiting or storage time. [1 - 8.1 Plan Quality]

Question 84

What of the following is wrong about Plan Quality process?

A	Project manager needs to review project Charter and Scope Statement from quality prospects.
B	Performing specific measurements for quality of project management and project's product or services.
C	Ensure that desire level of product quality is documented.
D	Understand customer's definition of quality.

Question 84 Explanation:

Performing specific measurements for quality of project management and project's product or services - this is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 85

What of the following is output of Plan Quality process?

A	Cost performance baseline, schedule baseline.
B	Quality management plan, quality metrics, quality checklists, process improvement plan, and project document updates.
C	Risk register, enterprise environmental factors, organizational process assets.
D	Scope baseline, stakeholder register.

Question 85 Explanation:

Quality management plan, quality metrics, quality checklists, process improvement plan, and project document updates are outputs of Plan Quality process; other choices are inputs to this process. [1 - 8.1.3 Plan Quality: Outputs]

Question 86

What documents the Quality Audit provides needs to update?

A	Project Management Plan - Quality Management Plan, Schedule Management Plan, and Cost Management Plan.
B	All choices are right.
C	Project Document Updates.
D	Organizational Process Assets - the parts related to quality standards.
E	Project Document - Quality audits reports, Training plans, and Process documentation.

Question 86 Explanation:

All choices are right. [1 - 8.2.3 Perform Quality Assurance: Outputs]

Question 87

Who is reproducible for integration of Quality Management with the project?

A	Project team.
B	Sponsor.
C	Stakeholder.
D	Project manager.

Question 87 Explanation:

Project manager is reproducible for integration of Quality Management with the project. [1 - 8 Quality Management]

Question 88

What is the purpose of Quality Metrics in Perform Quality Assurance process?

A	Define project or product properties to be measured by the Quality Control process.
B	Define project or product attributes and how the Quality Control process measures it.
C	Define project processes to be evaluated and improves by the Quality Control process.
D	Define a project or product risks to be address during the Quality Control process.

Question 88 Explanation:

Quality Metrics define project or product attributes and how the Quality Control process measures it. Quality Metrics provide actual values with tolerance that defines the limited variations from the required precision. The tolerance usually defined in actual units or in percentage. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 89

What of the following is wrong about Plan Quality process?

A	Determine if the project is complying with the enterprise environmental factors and organizational process assets.
B	Determine metrics to measure quality from customer's and project performing organization points of view.
C	Determine the metrics measure compliance of the project with the enterprise environmental factors and organizational process assets.
D	Validate the project assumptions before they will be applied to the project or product.

Question 89 Explanation:

"Determine if the project is complying with the enterprise environmental factors and organizational process assets" is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 90

What of the following is wrong about Plan Quality process?

A	Determine when and what quality standards and procedures to be used, as well as to which part of the project they will be applied.
B	Performing project and product quality measurements, documenting and distributing results according to quality management plan.
C	Define standards to reach the planned performance for activities and the deliverables.
D	Identifying the degree the project should be controlled.

Question 90 Explanation:

"Performing project and product quality measurements, documenting and distributing results according to quality management plan" is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 91

What technique used in Plan Quality chooses certain parts of subject (processes, activities, documents, products) for inspection?

A	Benchmarking
B	Flowcharting
C	Design of Experiments
D	Statistical Sampling

Question 91 Explanation:

Statistical Sampling is used in Plan Quality chooses certain parts of subject (processes, activities, documents, products) for inspection. For example, 10 activities to be checked out or 80, or each fifth results to be inspected. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 92

What the Quality Audit provides?

A	Suggest the good practices being used in similar projects, and assist in improving processes and help team in raising productivity.
B	Identify and refer to contribution of each audit in the historical documents and lessons learned.
C	Identifying all the gaps/shortcomings, and all the good/best practices being implemented.
D	All choices are right.

Question 92 Explanation:

All choices are right. [1 - 8.2.2 Perform Quality Assurance: Tools and Techniques]

Question 93

What information is not used in Perform Quality Assurance process on the project?

A	Quality metrics and work performance information.
B	Quality control measurements.
C	Project Management Plan.
D	Design of Experiments.

Question 93 Explanation:

Design of Experiments is a statistical method that used in Plan Quality process; other choices are used in Perform Quality Assurance process. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 94

Who is reproducible for creation of new standards and procedures to be used on the project?

A	Sponsor.
B	Stakeholder.
C	Project team.
D	Project manager.

Question 94 Explanation:

Project manager is reproducible for creation of new standards and procedures to be used on the project. [1 - 8 Quality Management]

Question 95

What is the definition of quality management?

A	Creating and following policies and procedures to meet the the accepted quality requirements.
B	Constantly controlling and improving project processes to ensure the accepted quality requirements.
C	Creating policies and procedures to meet the the accepted quality requirements.
D	Following the policies and procedures to meet the the accepted quality requirements.

Question 95 Explanation:

Creating and following policies and procedures to meet the the accepted quality requirements. [1 - 8. Quality Management]

Question 96

Which process groups are integrates via Quality Management?

A	Initiating, planning, executing, monitoring and controlling.
B	Planning, executing, monitoring and controlling.
C	Initiating, planning, executing, monitoring and controlling, closing.
D	Planning, executing, monitoring and controlling, closing.

Question 96 Explanation:

integrates via Quality Management processes are integrated via planning, executing, monitoring and controlling. [1 - 8. Quality Management]

Question 97

Project statistics showed that taken measurements are out of control. Two processes from to previous project were found more effective, and recommended for implementation. What technique was used to compare the projects?

A	Control chart.
B	Benchmarking.
C	Scatter diagram.
D	Flowcharting.

Question 97 Explanation:

Benchmarking is used to compare various project to identify best practices, spawn improvement ideas, and determine the ways to measure for project performance. [1 - 8.1.2.4 Plan Quality: Tool and Techniques]

Question 98

What is Probability?

A	Possibility of occurrence that express with a ratio resulting from +1 to -1.
B	Possibility of occurrence that expressed with numbers from 1 to 10.
C	All choices are possible.
D	An extent of possibility of occurrence. Usually expressed as a ratio of 1 to the extent that is less or equal to 1.

Question 98 Explanation:

Probability can be defined as an extent of possibility of occurrence. Usually expressed as a ratio of 1 to the extent that is less or equal to 1. [2 - 8. Quality Management, Page 282; 1 - 8.3.1 Perform Quality Control]

Question 99

What of the following is true about project Quality Management processes?

A	Project Quality Management processes are discrete and do not interact but can overlap each other.
B	Project Quality Management processes are discrete and do not interact or overlap each other.
C	Project Quality Management processes can interact and overlap each other.
D	Project Quality Management processes can interact but not overlap each other.

Question 99 Explanation:

In practice project Quality Management processes can interact and overlap each other. [1 - 8. Quality Management]

Question 100

What of the following is right about Precision and Accuracy?

A	Precision is a degree of quality while accuracy is the degree of actually measured values.
B	Precision and accuracy are categories of statistics not quality.
C	Precision is a degree of measurement while accuracy is the degree of quality.
D	Precision and accuracy have same meaning.

Question 100 Explanation:

Precision is a degree of quality, while accuracy is the degree of actually measured values. Precision determines repeatability of measured values that clustered to reach scatter, while accuracy reflects techniques that used to reflect real values. [1 - 8. Quality Management]

Question 101

What of the following describes the range of variation of a process?

A	Upper and Lower Level Control Limits.
B	Out of Control.
C	Rule of Seven.
D	Specification Limits.

Question 101 Explanation:

Upper and Lower Level Control Limits describe the limited range of measurements of a process that is acceptable on the project. [1 - 8.2.1 Perform Quality Control: Tools and Techniques]

Question 102

What does Customer Satisfaction define?

A	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.
B	Planning, designing and building-in prevention of mistakes rather than inspection activities.
C	Planing, performing, checking and following is the cycle defined to meet customer satisfaction.
D	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.

Question 102 Explanation:

Customer Satisfaction defines understanding, evaluating, defining, and managing expectation so that customer requirements are met. [1 - 8. Quality Management]

Question 103

How Benchmarking works in Plan Quality process?

A	Used statistical techniques of changing all the important parameters rather than one at the time.
B	Reduces the sensitivity of product performance to sources of variations caused by environmental or manufacturing differences.
C	Used in optimization of products or processes.
D	Comparing actual and planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.

Question 103 Explanation:

Comparing actual and planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.. Benchmarking should be used during Plan Quality process to determine the number and type of tests and their impact on Cost of Quality. Other choices are related to Design of Experiments technique.

Question 104

What of the following is related to Management Responsibility?

A	Planing, performing, checking and following is the cycle defined to meet customer satisfaction.
B	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.
C	Planning, designing and building-in prevention of mistakes rather than inspection activities.
D	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.

Question 104 Explanation:

Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed. [1 - 8. Quality Management]

Question 105

What is Standard Deviation (or Sigma)?

A	The range of measures outside of limits (upper and lower).
B	The range of measured data.
C	Degree of dispersion outside of Specification Limits.
D	Dispersion of measured data around mean.

Question 105 Explanation:

In statistics and probability theory, standard deviation (represented by the symbol sigma, σ) shows how much variation or "dispersion" exists from the average (mean, or expected value). A low standard deviation indicates that the data points tend to be very close to the mean; high standard deviation indicates that the data points are spread out over a large range of values. [http://en.wikipedia.org/wiki/Standard_deviation] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 106

What major areas addressed Process Improvement Plan, while analyzes the project processes and identifying enhancing activities?

A	Process Metrics with its control limits, as well as Targets for improved performance that describes process improvements actions.
B	All choices are right.
C	Process configuration is used to facilitating analysis, and graphically shows the process with its interfaces.
D	Process boundaries that describe the purpose of processes, their timelines, inputs/outputs, required data, process ownerships and related stakeholder.

Question 106 Explanation:

All choices are right. [1 - 8.1.3 Plan Quality: Outputs]

Question 107

How the scope statement that basis on WBS and WBS Dictionary is used in Quality Planning process?

A	Scope statement may describe technical details that reflect in quality as well as define acceptance criteria that have influence to costs, quality and schedule.
B	Scope statement describes technical details that reflect in quality and costs.
C	Scope statement describes technical details and acceptance criteria that have influence costs.
D	Scope statement describes acceptance criteria that have influence to quality.

Question 107 Explanation:

Scope statement may describe technical details that reflect in quality as well as define acceptance criteria that have influence to costs, quality and schedule. [1 - 8.1 Plan Quality]

Question 108

What of the following results of the change?

A	Defect repair.
B	Preventive action.
C	All choices are right.
D	Corrective action.

Question 108 Explanation:

All choices are right. [1 - 8 Quality Management]

Question 109

What is 3 or 6 Sigma?

A	The degree of measurement accuracy.
B	The planned degree of quality that performing organization is trying to achieve.
C	A set of measurements that tends to be surround the mean.
D	The level of achieves precision.

Question 109 Explanation:

The planned degree of quality that performing organization is trying to achieve. This is another ranges of standard deviation that used in statistics. [http://en.wikipedia.org/wiki/Standard_deviation] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 110

What is the purpose of Marginal Analysis?

A	Resulting a cost required to gain optimal benefits or revenue from improving quality.
B	A concept to identify the cause of quality issues of conducting project.
C	A methodology to identify the cause of quality issues of project's deliverables.
D	Resulting a cost required to achieve the best quality of the project or product/service.

Question 110 Explanation:

Marginal Analysis is resulting a cost required to gain optimal benefits or revenue from improving quality. [1 - 8.1 Plan Quality]

Question 111

What of the following is wrong about Planning Quality, Perform Quality Assurance, and Perform Quality Control?

A	Determine the project is complying wit the organizational policies, procedures, and processes. The major task is conducting periodic audits resulted the corrective and preventive actions.
B	Plan Quality determine the the quality will be manages. The major task is develop Quality Management Plan.
C	Quality Control is about measure specific project results against standards or requirements. The major activity of Quality Control is inspecting and verifying the project's product, defect repair, and measuring whether the quality measurements are improving.
D	These three categories have the same meaning.

Question 111 Explanation:

Wrong choices provide right definitions. [1 - 8.1 Plan Quality]

Question 112

What does Total Quality Management mean (TQM)?

A	Organizational approach of encouraging employees to constantly improving the quality of the business, practices and product or services they provide.
B	A methodology to identify the cause of quality issues of project's deliverables.
C	Software product that covers all business areas for identification, documenting and reporting of quality aspects.
D	A concept to identify the cause of quality issues of conducting project.

Question 112 Explanation:

Organizational approach of encouraging employees to constantly improving the quality of the business, practices and product or services they provide. Such approach may include a system for registration, evaluation, and further management of the ideas, as well as a rewarding mechanism. [1 - 8.1 Plan Quality]

Question 113

What of the following is true about project Quality Management processes?

A	Project manager should trying to increase the quality degree.
B	It is project manager's duties to attempt improving the quality of project management processes.
C	Project manager is responsible for meeting quality requirements.
D	Stakeholders are responsible for project quality.

Question 113 Explanation:

Project manager and project management team are responsible for quality matters of the project and responsible to identify and coordinate the quality metrics, and deliver both Degree and Grade of the Quality; stakeholders provide quality requirements. [1 - 8. Quality Management]

Question 114

A team is working on project improvements and looking for the best practices. They identified a few previously successful projects, compared some processes, decided what needs to be changed, and sent recommendation to the project manager. What did they use to compare the projects?

A	Benchmarking.
B	Pareto chart.
C	Flowcharting.
D	Scatter diagram.

Question 114 Explanation:

Question 115

What makes quality degree different from grade?

A	Degree is a category of quality but Grade is a category of quantity.
B	Both categories have same meaning.
C	The Degree to which a set of inherent characteristics fulfill requirements, while Grade is a category assigned to product or service having the same functional use but different technical characteristics.
D	Degree is the level of quality, Grade is the level of quantity

Question 115 Explanation:

The Degree is a level of compliance with the requirements, while Grade is a level assigned to the product or service that meets certain set of technical characteristics. [1 - 8. Quality Management]

Question 116

What is the purpose of Perform Quality Control process?

A	Creating and following policies and procedures to meet the the accepted quality requirements.
B	Performing the audit the quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued.
C	Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.
D	Monitoring and recoding results of executing the quality activities to assess performance and recommended necessary changes.

Question 116 Explanation:

Performing the audit the quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued is the definition for Perform Quality Assurance process. Other choices in this question are related to other Quality Management processes, including plan Quality, Perform Quality Assurance, and definition of Quality Management in general. [1 - 8. Quality Management]

Question 117

What is Cost of Quality (COQ)?

A	Cost of all efforts and materials related to quality throughout the project life cycle.
B	Total cost of all efforts related to quality throughout the project life cycle.
C	Cost of all materials related to quality throughout the product life cycle.
D	Total cost of all efforts related to quality throughout the product life cycle.

Question 117 Explanation:

Cost of Quality (COQ) is Total cost of all efforts related to quality throughout the product life cycle. [1 - 8. Quality Management]

Question 118

What of the following is wrong about inputs to Plan Quality process?

A	Cost Performance Baseline documents the accepted time phase used to measure costs performance.
B	Organizational Process Assets that influence Plan Quality process may include the organizational quality policies, procedures, and guidelines; historical databases, lessons learned from previous projects, and quality policies that endorsed by senior management.
C	Quality Metric is an operational definition that describes, in very specific terms, a project or product attribute and how the quality control will measure it with allowable tolerance.
D	Enterprise Environment Factors influence the Plan Quality process by government regulations, rules, standards, and specific guidelines, various conditions to the project or product, which may affect project quality.

Question 118 Explanation:

Quality Metric is an output of the Plan Quality process, not input. Other choices are inputs. [1 - 8.1.1 Plan Quality: Inputs]

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106	107	108	109	110
111	112	113	114	115
116	117	118	End

Return

1	2	3	4	5
6	7	8	9	10
11	12	13	14	15
16	17	18	19	20
21	22	23	24	25
26	27	28	29	30
31	32	33	34	35
36	37	38	39	40
41	42	43	44	45
46	47	48	49	50
51	52	53	54	55
56	57	58	59	60
61	62	63	64	65
66	67	68	69	70
71	72	73	74	75
76	77	78	79	80
81	82	83	84	85
86	87	88	89	90
91	92	93	94	95
96	97	98	99	100
101	102	103	104	105
106	107	108	109	110
111	112	113	114	115
116	117	118	End

1	2	3	4	5
6	7	8	9	10
11	12	13	14	15
16	17	18	19	20
21	22	23	24	25
26	27	28	29	30
31	32	33	34	35
36	37	38	39	40
41	42	43	44	45
46	47	48	49	50
51	52	53	54	55
56	57	58	59	60
61	62	63	64	65
66	67	68	69	70
71	72	73	74	75
76	77	78	79	80
81	82	83	84	85
86	87	88	89	90
91	92	93	94	95
96	97	98	99	100
101	102	103	104	105
106	107	108	109	110
111	112	113	114	115
116	117	118	End

1	2	3	4	5
6	7	8	9	10
11	12	13	14	15
16	17	18	19	20
21	22	23	24	25
26	27	28	29	30
31	32	33	34	35
36	37	38	39	40
41	42	43	44	45
46	47	48	49	50
51	52	53	54	55
56	57	58	59	60
61	62	63	64	65
66	67	68	69	70
71	72	73	74	75
76	77	78	79	80
81	82	83	84	85
86	87	88	89	90
91	92	93	94	95
96	97	98	99	100
101	102	103	104	105
106	107	108	109	110
111	112	113	114	115
116	117	118	End