Quiz for Project Quality Management

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PM - Quality Management

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Question 1

What type of activities may require Process Analysis?

A	Long.
B	Short.
C	Repeatable.
D	Unique.

Question 1 Explanation:

The repeatable activities may required Process Analysis to increase efficiency. For example, installation or upgrade a considerable number of workstations or upgrading a large number of databases may identify some common tasks to be unified and automated. [2 - 8. Quality Management, Page 280; 1 - 8.2.2 Perform Quality Assurance: Tools and Techniques]

Question 2

What additional Quality Planning Tool is not used for Plan Quality process?

A	Nominal Group Techniques (brainstorming ideas in small groups the reviewing in large group) and Matrix Diagrams (use two of four groups of information and show relationships between factors, causes, and objectives).
B	Guessing out of the blue.
C	Force Field Analysis (diagramming for the forces against change).
D	Brainstorming (collecting a comprehensive list of critical subjects) and Affinity diagrams (visually identify logical grouping based on natural relationships).

Question 2 Explanation:

Guessing out of the blue is not considering in project management. Along with Prioritization Matrices (ranking a diverse set of problems and/or issues, usually generated by brainstorming, by their importance), other choices are used as additional Quality Planning Tools for Plan Quality process. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 3

What is Statistical Independence?

A	Relations of two probabilities that are less than 1.
B	Type of relationship when a probability of one event does not affect probability of another event.
C	Probabilities of two events are related.
D	A degree of relations of two probabilities.

Question 3 Explanation:

Statistical Independence is a type of relationship when a probability of one event does not affect probability of another event. [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 4

How often each quality process occurs in the project or phase?

A	At least once in the project or phase.
B	At least once during project closing.
C	At least once in each project process group.
D	At least once in in combination with each knowledge areas.

Question 4 Explanation:

Each Quality Management process occurs at least once in the project or phase. [1 - 8. Quality Management]

Question 5

What of the following is related to Management Responsibility?

A	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.
B	Planning, designing and building-in prevention of mistakes rather than inspection activities.
C	Planing, performing, checking and following is the cycle defined to meet customer satisfaction.
D	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.

Question 5 Explanation:

Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed. [1 - 8. Quality Management]

Question 6

What of the following is wrong about inputs to Plan Quality process?

A	Cost Performance Baseline documents the accepted time phase used to measure costs performance.
B	Risk register contains information on threats and opportunities that may impact quality requirements.
C	Schedule Baseline documents the accepted schedule performance measures including start and finish dates.
D	Quality Management Plan describes how the project management team will implement the performing organization's quality policy.

Question 6 Explanation:

Quality Management Plan is an output of the Plan Quality process, not input. Other choices are inputs. [1 - 8.1.1 Plan Quality: Inputs]

Question 7

What is the purpose of Perform Quality Control process?

A	Monitoring and recoding results of executing the quality activities to assess performance and recommended necessary changes.
B	Performing the audit the quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued.
C	Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.
D	Creating and following policies and procedures to meet the the accepted quality requirements.

Question 7 Explanation:

Performing the audit the quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued is the definition for Perform Quality Assurance process. Other choices in this question are related to other Quality Management processes, including plan Quality, Perform Quality Assurance, and definition of Quality Management in general. [1 - 8. Quality Management]

Question 8

How responsibility for quality is distributed?

A	Responsibility for quality is distributed throughout the project team, and whole organization depending on particular application and case.
B	Project manager, team and stakeholders are responsibility for quality on the project.
C	Project manager is always responsible for quality on the project.
D	Project team is always responsible for quality on the project.

Question 8 Explanation:

Responsibility for quality is distributed throughout the project team, and whole organization depending on particular application and case.

Question 9

What does Specification Limits mean?

A	Maximum and minimum values of the acceptable range of variables.
B	The average values of actually measured valuables.
C	Middle or average values of the range for process acceptable variables.
D	The limits specified by customer.

Question 9 Explanation:

Specification Limits are those specified by customer, can can appeared outside of Control Chart that setup by standards of the performing organization. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 10

What outputs delivers the Plan quality process?

A	Quality Management Plan.
B	Quality Metrics and Quality Checklists.
C	Process Improvement Plan and Project Document Update.
D	All choices are right.

Question 10 Explanation:

All choices are right. [1 - 8.1.3 Plan Quality: Outputs]

Question 11

Who performs Quality Assurance on the project?

A	All choices are right.
B	Quality Assurance department.
C	Management of the performing organization.
D	Customer, sponsor, or stakeholders, who not actively involved in the project work.

Question 11 Explanation:

Perform Quality Assurance can be provided by the QA department, management of the performing organization, customer, sponsor or stakeholder. [1 - 8.2 Performs Quality Assurance]

Question 12

Which of the following does lead from ideas to targeted result?

A	Run chart.
B	Scatter diagram.
C	Fishbone or Ishikawa diagram.
D	Pareto diagram.

Question 12 Explanation:

Fishbone or Ishikawa diagram is a graphical representation of Cause Effect analysis. This tool helps to identify and analyze the root causes of problems. http://en.wikipedia.org/wiki/Ishikawa_diagram http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 13

How the Cost of Quality (COQ) is about?

A	Cost of Quality refers to the total cost of all efforts required to reach acceptable level of quality.
B	Cost of Quality refers to the total cost of all efforts related to quality of the project.
C	Cost of Quality refers to the total cost of all efforts related to quality throughout the product life cycle.
D	Cost of Quality refers to the total cost of all efforts and materials to achieve customer satisfaction.

Question 13 Explanation:

Cost of Quality refers to the total cost of all efforts related to quality throughout the product life cycle. [1 - 8.1 Plan Quality]

Question 14

What proprietary Quality Management Methodology is not used in Plan Quality process?

A	Quality Function Deployment.
B	Agile Development.
C	Six Sigma.
D	Lean Six Sigma.

Question 14 Explanation:

Agile Development is a project management methodology for rapid development, not a Quality Management Methodology. Other listed statistical methods are used in Plan Quality process. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 15

What is the purpose of Marginal Analysis?

A	Resulting a cost required to achieve the best quality of the project or product/service.
B	A concept to identify the cause of quality issues of conducting project.
C	A methodology to identify the cause of quality issues of project's deliverables.
D	Resulting a cost required to gain optimal benefits or revenue from improving quality.

Question 15 Explanation:

Marginal Analysis is resulting a cost required to gain optimal benefits or revenue from improving quality. [1 - 8.1 Plan Quality]

Question 16

What of the following is wrong about Plan Quality process?

A	Performing project and product quality measurements, documenting and distributing results according to quality management plan.
B	Define standards to reach the planned performance for activities and the deliverables.
C	Determine when and what quality standards and procedures to be used, as well as to which part of the project they will be applied.
D	Identifying the degree the project should be controlled.

Question 16 Explanation:

"Performing project and product quality measurements, documenting and distributing results according to quality management plan" is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 17

What Continues Improvement defines?

A	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.
B	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.
C	Planning, designing and building-in prevention of mistakes rather than inspection activities.
D	Planing, performing, checking and following is the cycle defined basis for quality improvement.

Question 17 Explanation:

Planing, performing, checking and following (Plan-Do-Check-Act) is the cycle defined basis for quality improvement designed by Shewhart and modified by W. Edward Deming. Such performing organizations as TQN and Six Sigma address the Continuous Improvement processes. Process improvement models also supported by Malcolm Baldrige, Organizational Project Management Maturity Model (OPM3), and Capability Maturity Model Integrated (CMMI). [1 - 8. Quality Management]

Question 18

What parts from Project Management Plan are required for Perform Quality Assurance process?

A	Quality management plan, and configuration management plan.
B	Quality management plan, and process improvement plan.
C	Quality management plan, and risk management plan.
D	Process improvement plan, and communication plan.

Question 18 Explanation:

Quality management plan, and process improvement plan are needed to Preform Quality Assurance. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 19

Who performs Quality Assurance on the project?

A	Project manager.
B	Sponsor.
C	Quality Assurance Department.
D	Project team.

Question 19 Explanation:

Quality Assurance Department performs quality assurance on the project: verifying if the Quality Control processes are executing in accordance with accepted policies, processes, standards, and plans, suggest best practices, and improvements. [1 - 8 Quality Management]

Question 20

What does Just in Time (JIT) mean?

A	Scheduling techniques to optimize business processes with minimal waste of resources and materials.
B	Scheduling approach that allows to optimize rational use of materials with minimum waste.
C	Optimized scheduling that synchronizes parallel processes to ensure minimum waiting time.
D	Scheduling approach that synchronizes sequential processes to ensure optimized use of resources and materials with minimum or no waiting of storage time.

Question 20 Explanation:

Scheduling approach that synchronizes sequential processes to ensure optimized use of resources and materials with minimum or no waiting or storage time. [1 - 8.1 Plan Quality]

Question 21

What is 3 or 6 Sigma?

A	The planned degree of quality that performing organization is trying to achieve.
B	The degree of measurement accuracy.
C	A set of measurements that tends to be surround the mean.
D	The level of achieves precision.

Question 21 Explanation:

The planned degree of quality that performing organization is trying to achieve. This is another ranges of standard deviation that used in statistics. [http://en.wikipedia.org/wiki/Standard_deviation] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 22

How the Design of Experiments (DOE) method is used in Plan Quality process?

A	Identifying which factors may influence specific variables of a product or process under development or in production.
B	Reduces the sensitivity of product performance to sources of variations caused by environmental or manufacturing differences.
C	Used statistical techniques of changing all the important parameters rather than one at the time.
D	Comparing actual and planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.

Question 22 Explanation:

DOE also can be used in optimization of products or processes. It may reduce the sensitivity of product performance to sources of variations caused by environmental or manufacturing differences. DOE uses statistical techniques of changing all the important parameters rather than one at the time. Analysis of experimental data should provide the optimal conditions for the product or process, highlight the factors that influence results, and reveal the presence of interactions and synergy among the factors. DOE should be used during Plan Quality process to determine the number and type of tests and their impact on Cost of Quality. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 23

What knowledge about the differences between the following terms would be useful in the Perform Quality Control process?

A	Tolerances (specified range of acceptable results) and Control Limits (thresholds, which can indicate whether the process in out of control).
B	All listed here information is useful.
C	Attribute Sampling (the result either conforms or does not conform) and Variable Sampling (the result is rated on a continuous scale that measures the degree of conformity).
D	Prevention (keeping errors out of the process) and Inspection (keeping errors out of the hands of the customer).

Question 23 Explanation:

All listed here information is useful. [1 - 8.3 Perform Quality Control]

Question 24

Which information provides Scope Baseline for Plan Quality process?

A	Scope Statement, WBS and WBS dictionary.
B	Risk register, enterprise environmental factors, organizational process assets.
C	Scope baseline, stakeholder register.
D	Cost performance baseline, schedule baseline.

Question 24 Explanation:

Scope Statement (project description, major project deliverables, and acceptance criteria; some technical details may affect the quality planning); WBS (identifies the deliverables, work packages, and control accounts - all used to measure project performance), and WBS dictionary. (defines technical details for WBS and may describe quality requirements). [1 - 8.1.1 Plan Quality: Inputs]

Question 25

What of the following is wrong about Plan Quality process?

A	Understand customer's definition of quality.
B	Project manager needs to review project Charter and Scope Statement from quality prospects.
C	Ensure that desire level of product quality is documented.
D	Performing specific measurements for quality of project management and project's product or services.

Question 25 Explanation:

Performing specific measurements for quality of project management and project's product or services - this is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 26

How the Quality Planning should be performed?

A	Quality Planing performed in parallel with the other planning processes.
B	Quality Planing performed in parallel with the other planning processes.
C	Quality Planing performed in parallel with the other planning processes.
D	Quality Planing performed in parallel with the other planning processes.

Question 26 Explanation:

Quality Planing performed in parallel with the other planning processes. Quality requirements, standards or changes may influence the cost and schedule adjustments, as well as detailed risk analysis. [1 - 8.1 Plan Quality]

Question 27

What of the following is wrong about Planning Quality, Perform Quality Assurance, and Perform Quality Control?

A	These three categories have the same meaning.
B	Quality Control is about measure specific project results against standards or requirements. The major activity of Quality Control is inspecting and verifying the project's product, defect repair, and measuring whether the quality measurements are improving.
C	Plan Quality determine the the quality will be manages. The major task is develop Quality Management Plan.
D	Determine the project is complying wit the organizational policies, procedures, and processes. The major task is conducting periodic audits resulted the corrective and preventive actions.

Question 27 Explanation:

Wrong choices provide right definitions. [1 - 8.1 Plan Quality]

Question 28

What of the following is wrong about Control Charts as a tool for Plan Quality process?

A	Control Charts help to identify quality trends.
B	Control Charts are used to determine if a process is stable or has predictable performance.
C	Control Charts cannot be used to monitor various types of output variables.
D	Control Charts indicate the progress status of project and product quality progress.

Question 28 Explanation:

Control Charts are used to determine if a process is stable or has predictable performance. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 29

What of the following is wrong about project Quality Management processes?

A	Underestimating quality requirements may lead to increasing costs, time, and risks.
B	Monitoring and controlling may have negate influence on project and product quality.
C	Overworking the project team may result in increased employee attrition, errors, or rework.
D	Rushing planned quality inspection may result in undetected errors.

Question 29 Explanation:

Monitoring and controlling may have positive influence on the project and product quality. [1 - 8. Quality Management]

Question 30

Which of the following tools encourages discussions, documents and organizes ideas and thoughts?

A	Fishbone or Ishikawa diagram.
B	Scatter diagram.
C	Pareto diagram.
D	Run chart.

Question 30 Explanation:

Question 31

What of the following is wrong about project Quality Management processes?

A	Rushing planned quality inspection may result in undetected errors.
B	Monitoring and controlling may have negate influence on project and product quality.
C	Underestimating quality requirements may lead to increasing costs, time, and risks.
D	Overworking the project team may result in increased employee attrition, errors, or rework.

Question 31 Explanation:

Monitoring and controlling may have positive influence on the project and product quality. [1 - 8. Quality Management]

Question 32

A project team has started to Plan Quality of the project. What of the following would not be used in this process?

A	Scope baseline, stakeholder register and schedule baseline.
B	Cost performance baseline and organizational process assets.
C	Risk register and enterprise environmental factors.
D	Quality metrics and quality checklists.

Question 32 Explanation:

Quality metrics and quality checklists are the outputs of Plan Quality process; other listed documents are inputs. [1 - 8.1 Plan Quality]

Question 33

What of the following is wrong about Plan Quality process?

A	Determine what needs to be done to create a realistic project improvement plan.
B	Perform measurements, identify and address problems of compliance with required quality of project or product.
C	It should be documented what activities need to be performed to ensure the procedures are followed and standards are met while executing Quality Control.
D	Check the historical records of similar projects if there any quality issues to be addressed on the project.

Question 33 Explanation:

"Perform measurements, identify and address problems of compliance with required quality of project or product" - is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 34

What major areas addressed Process Improvement Plan, while analyzes the project processes and identifying enhancing activities?

A	All choices are right.
B	Process Metrics with its control limits, as well as Targets for improved performance that describes process improvements actions.
C	Process boundaries that describe the purpose of processes, their timelines, inputs/outputs, required data, process ownerships and related stakeholder.
D	Process configuration is used to facilitating analysis, and graphically shows the process with its interfaces.

Question 34 Explanation:

All choices are right. [1 - 8.1.3 Plan Quality: Outputs]

Question 35

What the Mutual Exclusivity is referring to?

A	A pare of events to be happen concurrency, but not sequentially.
B	Two pare of events that may happen concurrency, but not sequentially.
C	An extent of possibility of occurrence. Usually expressed as a ratio of 1 to the extent that is less or equal to 1.
D	Statistical reference that excludes two or more competitive events happen concurrently.

Question 35 Explanation:

Statistical reference that excludes two or more competitive events happen concurrently. [2 - 8. Quality Management, Page 282; 1 - 8.3.1 Perform Quality Control]

Question 36

What does Out of Control mean?

A	There are nonrandom data points.
B	All choices are right.
C	The data may be within the upper of lower control limits, such as the Rule of Seven.
D	The data is out of state of statistical control.
E	A data points falls outside of the upper or lower control limits.

Question 36 Explanation:

All choices describe the Out of Control situation. Each is indication of inconsistency and unpredictability. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 37

What is Histogram?

A	A histogram that arranged from more frequent to less frequent events.
B	Graphical presentation of Standard Distribution.
C	Graphical presentation in form of bars or columns specific with no particular order.
D	Graphical presentation sequential or parallel processes.

Question 37 Explanation:

Histogram is a graphical presentation in form of bars or columns and organized with no specific order. In Quality Management histograms are used for visual presentation of priorities of problems, and other needs. http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [2 - 8. Quality Management, Page 284; 1 - 8.3.1 Perform Quality Control]

Question 38

What of the following is wrong about Plan Quality, Perform Quality Assurance, and Perform Quality Control?

A	These three categories have the same meaning.
B	Plan Quality describes the required quality on the project and and how the quality will be reached.
C	Perform Quality Assurance verifies that project follows the processes.
D	Perform Quality Control measures the deliverables and validates them against standards.

Question 38 Explanation:

Wrong choices provide right definitions. [1 - 8.1 Plan Quality]

Question 39

Which of the following is a graphical representation of Cause Effect analysis?

A	Fishbone or Ishikawa diagram.
B	Scatter diagram.
C	Run chart.
D	Pareto diagram.

Question 39 Explanation:

Fishbone or Ishikawa diagram is a graphical representation of Cause Effect analysis. This tool helps to identify and analyze the root causes of problems. [http://en.wikipedia.org/wiki/Ishikawa_diagram] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 40

What is Probability?

A	Possibility of occurrence that expressed with numbers from 1 to 10.
B	Possibility of occurrence that express with a ratio resulting from +1 to -1.
C	All choices are possible.
D	An extent of possibility of occurrence. Usually expressed as a ratio of 1 to the extent that is less or equal to 1.

Question 40 Explanation:

Probability can be defined as an extent of possibility of occurrence. Usually expressed as a ratio of 1 to the extent that is less or equal to 1. [2 - 8. Quality Management, Page 282; 1 - 8.3.1 Perform Quality Control]

Question 41

What does Assignable Cause or Special Cause Variation mean?

A	The concept of data point, of Rule of Seven, that requires investigation to determine the cause of the variation.
B	The concept of data point, of Rule Thumb, that requires investigation to determine the cause of the variation.
C	The concept of data point, of Rule 80/20, that requires investigation to determine the cause of the variation.
D	The concept of data point, of flowchart that requires investigation to determine the cause of the variation.

Question 41 Explanation:

The concept of data point, of Rule of Seven, that requires investigation to determine the cause of the variation. [2 - 8. Quality Management, Page 278; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 42

Who gets negative consequences for failure to meet product of project quality requirements?

A	Project manager.
B	Performing organization.
C	All stakeholders.
D	Project sponsor.

Question 42 Explanation:

All stakeholders get negative consequences for failure to meet product of project quality requirements. [1 - 8. Quality Management]

Question 43

How the scope statement that basis on WBS and WBS Dictionary is used in Quality Planning process?

A	Scope statement describes technical details and acceptance criteria that have influence costs.
B	Scope statement describes acceptance criteria that have influence to quality.
C	Scope statement describes technical details that reflect in quality and costs.
D	Scope statement may describe technical details that reflect in quality as well as define acceptance criteria that have influence to costs, quality and schedule.

Question 43 Explanation:

Scope statement may describe technical details that reflect in quality as well as define acceptance criteria that have influence to costs, quality and schedule. [1 - 8.1 Plan Quality]

Question 44

What is the purpose of the Perform Quality Control process?

A	Identifying discrepancies between actual results and requirements.
B	Recommending necessary changes based on measurements.
C	Measure actual results of the project processes and activities.
D	Monitoring and recording results of the activities quality by measuring their performance and actual results., and recommend necessary changes.

Question 44 Explanation:

All choices have sense but the right one better describes the purpose of Perform Quality Control process. [1 - 8.3 Perform Quality Control]

Question 45

What range of deviation is normally planned for Upper and Lower Level Control Limits?

A	4 Sigma or standard deviation.
B	3 Sigma or standard deviation.
C	5 Sigma or standard deviation.
D	6 Sigma or standard deviation.

Question 45 Explanation:

3 Sigma or standard deviation is normally planned range of deviation that planned for Upper and Lower Level Control Limits. [1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 46

What is the purpose of Quality Metrics in Perform Quality Assurance process?

A	Define project or product attributes and how the Quality Control process measures it.
B	Define a project or product risks to be address during the Quality Control process.
C	Define project or product properties to be measured by the Quality Control process.
D	Define project processes to be evaluated and improves by the Quality Control process.

Question 46 Explanation:

Quality Metrics define project or product attributes and how the Quality Control process measures it. Quality Metrics provide actual values with tolerance that defines the limited variations from the required precision. The tolerance usually defined in actual units or in percentage. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 47

Who determines which standards, policies, procedures, and plans will be used might be available for the project?

A	Project manager.
B	Project team.
C	Sponsor.
D	Stakeholder.

Question 47 Explanation:

Project manager determines which standards, policies, procedures, and plans will be used might be available for the project. This information can be obtainable from Quality Management and /or Technical departments. [1 - 8 Quality Management]

Question 48

Who is reproducible for integration of Quality Management with the project?

A	Project team.
B	Sponsor.
C	Stakeholder.
D	Project manager.

Question 48 Explanation:

Project manager is reproducible for integration of Quality Management with the project. [1 - 8 Quality Management]

Question 49

What of the following is used as a tool for Plan Quality process?

A	Proprietary and additional quality management tools.
B	Cost-benefit analysis, cost of quality, control charts, benchmarks.
C	Design of experiments, statistical sampling, flow-charting.
D	All choices are right.

Question 49 Explanation:

All choices are right. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 50

What of the following results of the change?

A	Defect repair.
B	Corrective action.
C	Preventive action.
D	All choices are right.

Question 50 Explanation:

All choices are right. [1 - 8 Quality Management]

Question 51

Which of the following tools shows distribution of measurements and helps identify if two variables are related?

A	Pareto diagram.
B	Scatter Diagram.
C	Fishbone or Ishikawa diagram.
D	Run chart.

Question 51 Explanation:

A scatter plot or scattergraph is a type of mathematical diagram using Cartesian coordinates to display values for two variables for a set of data. The data is displayed as a collection of points, each having the value of one variable determining the position on the horizontal axis and the value of the other variable determining the position on the vertical axis. This kind of plot is also called a scatter chart, scattergram, scatter diagram or scatter graph. http://en.wikipedia.org/wiki/Scatter_diagram http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [1 - 8.3.2.7 Perform Quality Control: Tools and Techniques]

Question 52

What is the purpose of Perform Quality Control process on the project?

A	Measuring actual results, identifying trends, causes, and recommending corrective and preventive actions.
B	Outlining the way how to measure actual results, identifying trends, causes, and recommending corrective and preventive actions.
C	All choices are right.
D	Verifying if the planned procedures and authorized standards have been used and a what degree.

Question 52 Explanation:

Perform Quality Control is the measuring actual results, identifying trends, causes, and recommending corrective and preventive actions. [2 - 8. Quality Management, Page 282; 1 - 8.3.1 Perform Quality Control]

Question 53

Project statistics showed that taken measurements are out of control. Two processes from to previous project were found more effective, and recommended for implementation. What technique was used to compare the projects?

A	Benchmarking.
B	Control chart.
C	Flowcharting.
D	Scatter diagram.

Question 53 Explanation:

Benchmarking is used to compare various project to identify best practices, spawn improvement ideas, and determine the ways to measure for project performance. [1 - 8.1.2.4 Plan Quality: Tool and Techniques]

Question 54

Which of the following formative ways helps to identify causes of an issue?

A	Pareto diagram.
B	Scatter diagram.
C	Fishbone or Ishikawa diagram.
D	Run chart.

Question 54 Explanation:

Question 55

What of the following is wrong about Plan Quality process?

A	Reassess quality and other standards and procedures to ensure they meet the requirements.
B	Use lessons learned to ensure the previous mistakes are avoided.
C	Perform measurements of project and product performance against accepted standards and requirements.
D	Evaluate the effectiveness of quality control system and plan its improvement if needed.

Question 55 Explanation:

"Perform measurements of project and product performance against accepted standards and requirements" - is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 56

What of the following is true about quality management processes?

A	Each process can involve efforts only from one group of people.
B	Each process can involve efforts from one or more persons or groups based on the project requirements.
C	Each process involves efforts only from many groups based on the project requirements.
D	Each process can involve efforts only from one person or one group.

Question 56 Explanation:

Each process can involve efforts from one or more people or groups of people, based on the project requirements.

Question 57

What is Kaizen?

A	Periodic Improvement of quality; refers to small improvements in Japan and big improvements in United States and Western Europe.
B	Continuous Improvement of quality; refers to small improvements in Japan and big improvements in United States and Western Europe.
C	Continuous Improvement of quality; refers to big improvements in Japan and small improvements in United States and Western Europe.
D	Continuous Improvement of product quality; refers to small improvements in Japan and big improvements in United States and Western Europe.

Question 57 Explanation:

Continuous Improvement of quality; refers to small improvements in Japan and big improvements in United States and Western Europe. This implies to both project and product/service. [1 - 8.1 Plan Quality]

Question 58

Which process groups are integrates via Quality Management?

A	Initiating, planning, executing, monitoring and controlling.
B	Planning, executing, monitoring and controlling.
C	Planning, executing, monitoring and controlling, closing.
D	Initiating, planning, executing, monitoring and controlling, closing.

Question 58 Explanation:

integrates via Quality Management processes are integrated via planning, executing, monitoring and controlling. [1 - 8. Quality Management]

Question 59

What of the following is wrong about inputs to Plan Quality process?

A	Quality Metric is an operational definition that describes, in very specific terms, a project or product attribute and how the quality control will measure it with allowable tolerance.
B	Organizational Process Assets that influence Plan Quality process may include the organizational quality policies, procedures, and guidelines; historical databases, lessons learned from previous projects, and quality policies that endorsed by senior management.
C	Enterprise Environment Factors influence the Plan Quality process by government regulations, rules, standards, and specific guidelines, various conditions to the project or product, which may affect project quality.
D	Cost Performance Baseline documents the accepted time phase used to measure costs performance.

Question 59 Explanation:

Quality Metric is an output of the Plan Quality process, not input. Other choices are inputs. [1 - 8.1.1 Plan Quality: Inputs]

Question 60

What does Total Quality Management mean (TQM)?

A	A concept to identify the cause of quality issues of conducting project.
B	A methodology to identify the cause of quality issues of project's deliverables.
C	Software product that covers all business areas for identification, documenting and reporting of quality aspects.
D	Organizational approach of encouraging employees to constantly improving the quality of the business, practices and product or services they provide.

Question 60 Explanation:

Organizational approach of encouraging employees to constantly improving the quality of the business, practices and product or services they provide. Such approach may include a system for registration, evaluation, and further management of the ideas, as well as a rewarding mechanism. [1 - 8.1 Plan Quality]

Question 61

What parts from Work Performance Information is needed for Perform Quality Assurance process?

A	Technical performance measures.
B	All choices are right.
C	Schedule progress, and costs incurred.
D	Project deliverables status.

Question 61 Explanation:

All choices are right. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 62

Who is reproducible for creation of new standards and procedures to be used on the project?

A	Sponsor.
B	Project team.
C	Project manager.
D	Stakeholder.

Question 62 Explanation:

Project manager is reproducible for creation of new standards and procedures to be used on the project. [1 - 8 Quality Management]

Question 63

What of the following is right about Stakeholder Register from Plan Quality perspectives?

A	Stakeholders provide periodic quality control of the project processes throughout the course of the project.
B	Stakeholders determine the level of accuracy to plan Quality measurements.
C	Stakeholders is the list of user that require special quality features of the project's product.
D	Stakeholders Register identifies stakeholders with particular interests related to Quality.

Question 63 Explanation:

Stakeholders Register identifies stakeholders with particular interests related to Quality. [1 - 8.1.1 Plan Quality: Inputs]

Question 64

Who determines what work to be done to meet quality requirements?

A	Sponsor.
B	Project manager.
C	Stakeholder.
D	Project team.

Question 64 Explanation:

Project team determines what work to be done to meet quality requirements. [1 - 8 Quality Management]

Question 65

What is Cost of Quality (COQ)?

A	Cost of all materials related to quality throughout the product life cycle.
B	Total cost of all efforts related to quality throughout the project life cycle.
C	Total cost of all efforts related to quality throughout the product life cycle.
D	Cost of all efforts and materials related to quality throughout the project life cycle.

Question 65 Explanation:

Cost of Quality (COQ) is Total cost of all efforts related to quality throughout the product life cycle. [1 - 8. Quality Management]

Question 66

It was planned to measure each tens result. What technique helped to make that decision?

A	Plan quality.
B	Flowcharting.
C	Benchmarking.
D	Statistical sampling.

Question 66 Explanation:

In statistics and survey methodology, Sampling is concerned with the selection of a subset of individuals from within a statistical population to estimate characteristics of the whole population. Two advantages of sampling are that the cost is lower and data collection is faster. http://en.wikipedia.org/wiki/Sampling_%28statistics%29 [1 - 8.1.2.6 Plan Quality: Tools and Techniques]

Question 67

What of the following is wrong about Cost of Quality (COQ) as a tool for Plan Quality process?

A	Cost of Quality does not include Cost of Conformance (money spent during project) and Cost of Non-conformance (money spent during and after the project).
B	Cost of Conformance includes prevention Costs (training, document processes, equipment, time to do it right) and Appraisal Costs (testing, destructive testing loss, inspections).
C	Prevention Costs are those that ensure of building a quality product, while Appraisal Costs are related to the process of assessing the quality.
D	Cost of Non-conformance includes Internal Failure Costs (rework, scrap), and External Failure Costs (liabilities, warranty work, lost business).

Question 67 Explanation:

Cost of Quality includes Cost of Conformance and Cost of Non-conformance. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 68

What parts of the Project Document need to be updated by Plan Quality process?

A	Quality Management Plan.
B	Project Improvement Plan.
C	Stakeholder Register and Responsibility Assignment Matrix.
D	Risk Register.

Question 68 Explanation:

Stakeholder Register and Responsibility Assignment Matrix require update by Plan Quality process. [1 - 8.1.3 Plan Quality: Outputs]

Question 69

What of the following is true about project Quality Management processes?

A	Project Quality Management processes can interact and overlap each other.
B	Project Quality Management processes are discrete and do not interact or overlap each other.
C	Project Quality Management processes are discrete and do not interact but can overlap each other.
D	Project Quality Management processes can interact but not overlap each other.

Question 69 Explanation:

In practice project Quality Management processes can interact and overlap each other. [1 - 8. Quality Management]

Question 70

What tools and techniques are used for analyzing the relations between Causes and Effects?

A	Fishbone or Ishikawa Diagrams.
B	Brainstorming.
C	All listed techniques are used for Cauase and Effect analysis.
D	Cause and Effect Diagrams.

Question 70 Explanation:

Cause and Effect Diagrams are usually used with brainstorming to graphically display the relations between causes and effects of the problems. In other words they called Fishbone or Ishikawa diagrams. Such techniques are effectively used for analysis of risks, quality issues and other purposes. [1 - 8.3.2 Quality Control: Tools and Techniques]

Question 71

What the Quality Audit provides?

A	All choices are right.
B	Identify and refer to contribution of each audit in the historical documents and lessons learned.
C	Suggest the good practices being used in similar projects, and assist in improving processes and help team in raising productivity.
D	Identifying all the gaps/shortcomings, and all the good/best practices being implemented.

Question 71 Explanation:

All choices are right. [1 - 8.2.2 Perform Quality Assurance: Tools and Techniques]

Question 72

What is the definition of quality?

A	Set of properties of a project deliverables that satisfy users' requirements.
B	The extent of accepted functionality delivered by project.
C	The level at which customers satisfied with project deliverable.
D	The degree to which the project fulfills requirements.

Question 72 Explanation:

The degree to which the project fulfills requirements. It is important to understand that quality is not a virtual but described in the requirements, so quality should be measured against the accepted requirements. [1 - 8. Quality Management]

Question 73

What of the following is true about project Quality Management processes?

A	Quality management processes are different in different industries.
B	Quality management processes have the same standards but different approaches in each industry.
C	Quality management processes are the same in different industries.
D	Quality management processes have the same standards for each industry.

Question 73 Explanation:

Quality management processes are different in different industries as the industries are different in general. [1 - 8. Quality Management]

Question 74

Who executes measurements procedures for both project and product?

A	Project manager.
B	Stakeholder.
C	Sponsor.
D	Project team.

Question 74 Explanation:

Project team executes measurements procedures for both project and product. [1 - 8 Quality Management]

Question 75

How should determine the appropriate levels of accuracy and precision?

A	Project management team.
B	Sponsor.
C	Stakeholder.
D	PMO.

Question 75 Explanation:

Project management team is responsible to determine the appropriate levels of accuracy and precision. [1 - 8. Quality Management]

Question 76

What documents the Quality Audit provides needs to update?

A	Organizational Process Assets - the parts related to quality standards.
B	Project Document Updates.
C	Project Document - Quality audits reports, Training plans, and Process documentation.
D	Project Management Plan - Quality Management Plan, Schedule Management Plan, and Cost Management Plan.
E	All choices are right.

Question 76 Explanation:

All choices are right. [1 - 8.2.3 Perform Quality Assurance: Outputs]

Question 77

Which of the following processes supports Change Control Board?

A	Quality Assurance plan.
B	Integrated change control.
C	Change management plan.
D	Configuration management plan.

Question 77 Explanation:

Integrated change control evaluates all change requests (CR) on the project. [1 - 8 Quality Management]

Question 78

Which of the following tools helps to document and analyze ideas during brainstorming?

A	Run chart.
B	Fishbone or Ishikawa diagram.
C	Scatter diagram.
D	Pareto diagram.

Question 78 Explanation:

Question 79

What does Prevention over Inspection mean?

A	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.
B	Planning, designing and building-in prevention of mistakes rather than inspection activities.
C	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.
D	Planing, performing, checking and following is the cycle defined to meet customer satisfaction.

Question 79 Explanation:

Prevention over Inspection is one of the fundamental basis of modern quality management. It means planning, designing and building-in prevention of mistakes rather tan inspection activities. [1 - 8. Quality Management]

Question 80

What type of data represents the Mean line in the Control Chart?

A	Middle or average values of the range for process acceptable variables.
B	The average values of actually measured valuables.
C	The mean/average difference between acceptable and actual numbers.
D	Maximum and minimum values of the acceptable range of variables.

Question 80 Explanation:

Middle or average values of the range for process acceptable variables draws a Mean Line in the Control Chart. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 81

What information is not used in Perform Quality Assurance process on the project?

A	Quality control measurements.
B	Project Management Plan.
C	Quality metrics and work performance information.
D	Design of Experiments.

Question 81 Explanation:

Design of Experiments is a statistical method that used in Plan Quality process; other choices are used in Perform Quality Assurance process. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 82

What Quality Metrics can be used on the project, but not limited to the following?

A	All choices are right.
B	The actual number of resources used on the project against planned.
C	Number of items that pass/fail the inspection or number of glitches/problems found in the product. Variances of actual measurements against planned ones.
D	The number of changes 0 this helps to measure the effectiveness of quality the project management planning process.

Question 82 Explanation:

All listed but not limited to choices are legitimate for Quality Metrics. [2 - 8. Quality Management, Page 280; 1 - 8.1.3 Plan Quality: Outputs]

Question 83

How poor quality impacts the project?

A	Increases costs and risks.
B	Low customer satisfaction and low moral.
C	All choices are right.
D	Reworks and schedule delays.

Question 83 Explanation:

All choices are right. [1 - 8.1 Plan Quality]

Question 84

What statistical technique changes all important parameters rather than one at the time?

A	Flowcharting
B	Statistical Sampling
C	Benchmarking
D	Design of Experiments (DOE)

Question 84 Explanation:

DOE uses statistical techniques of changing all the important parameters rather than one at the time. Analysis of experimental data should provide the optimal conditions for the product or process, highlights the factors that influence results, and discover the presence of interactions and synergy among the factors. DOE should be used during Plan Quality process to determine the number and type of tests and their impact on Cost of Quality. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 85

What does Customer Satisfaction define?

A	Planning, designing and building-in prevention of mistakes rather than inspection activities.
B	Understanding, evaluating, defining, and managing expectation so that customer requirements are met.
C	Planing, performing, checking and following is the cycle defined to meet customer satisfaction.
D	Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.

Question 85 Explanation:

Customer Satisfaction defines understanding, evaluating, defining, and managing expectation so that customer requirements are met. [1 - 8. Quality Management]

Question 86

What is the Rule of Seven?

A	Rule of thumb or heuristic that refers to a series of seven values that belong to upper and lower sides of the Mean.
B	Rule of thumb or heuristic that refers to a series of seven values above or lower limits.
C	Rule of thumb or heuristic that refers to a series of seven values that near to Mean Line.
D	Rule of thumb or heuristic that refers to a series of seven values that belong to whether upper or lower side of the Mean, which is nonrandom.

Question 86 Explanation:

Rule of thumb or heuristic that refers to a series of seven values that belong to whether upper or lower side of the Mean, which is nonrandom. [2 - 8. Quality Management, Page 277; 1 - 8.3.2 Perform Quality Control: Tools and Techniques]

Question 87

What is the definition of quality management?

A	Constantly controlling and improving project processes to ensure the accepted quality requirements.
B	Creating and following policies and procedures to meet the the accepted quality requirements.
C	Following the policies and procedures to meet the the accepted quality requirements.
D	Creating policies and procedures to meet the the accepted quality requirements.

Question 87 Explanation:

Creating and following policies and procedures to meet the the accepted quality requirements. [1 - 8. Quality Management]

Question 88

What is Pareto Chart or Pareto Diagram?

A	Graphical representation of Cause Effect analysis.
B	A histogram that arranged from more frequent to less frequent events.
C	Graphical presentation in form of bars or columns specific with no particular order.
D	The planned degree of quality that performing organization is trying to achieve.

Question 88 Explanation:

A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. Joseph Juran applied 80/20 rule to create 80/20 principle, also known as Pareto Principle, which suggests 80% of issues are created by 20% of causes. This principle helps to narrow the focus to smaller number of causes. http://en.wikipedia.org/wiki/Pareto_Chart http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [2 - 8. Quality Management, Page 285; 1 - 8.3.1 Perform Quality Control]

Question 89

What is Prevention over Inspection principle?

A	Preventing problems is always less expensive rather tan fixing.
B	It is better to plan inspections and fixes rather than guessing possible problems.
C	It is better to plan quality and preventing problems rather than inspecting and fixing the problem.
D	Fixing the problems is always less expensive rather than preventing.

Question 89 Explanation:

It is better to plan quality and preventing problems rather than inspecting and fixing the problem. There is not enough information what is less or more expensive preventing or fixing; although, it is assumed that fixing is usually more expensive. [1 - 8.1 Plan Quality]

Question 90

Who performs planning and executing work on the project?

A	Stakeholder.
B	Project team.
C	Sponsor.
D	Project manager.

Question 90 Explanation:

Project team performs planning and executing work on the project. [1 - 8 Quality Management]

Question 91

Which of the following tools helps to identify patterns in variation of measurements?

A	Pareto diagram.
B	Fishbone or Ishikawa diagram.
C	Run chart.
D	Mind map.

Question 91 Explanation:

A Run Chart, also known as a run-sequence plot is a graph that displays observed data in a time sequence. Often, the data displayed represent some aspect of the output or performance of a manufacturing or other business process. http://en.wikipedia.org/wiki/Run_chart http://en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality [1 - 8.3.2.6 Perform Quality Control: Tools and Techniques]

Question 92

What makes quality degree different from grade?

A	The Degree to which a set of inherent characteristics fulfill requirements, while Grade is a category assigned to product or service having the same functional use but different technical characteristics.
B	Degree is the level of quality, Grade is the level of quantity
C	Degree is a category of quality but Grade is a category of quantity.
D	Both categories have same meaning.

Question 92 Explanation:

The Degree is a level of compliance with the requirements, while Grade is a level assigned to the product or service that meets certain set of technical characteristics. [1 - 8. Quality Management]

Question 93

What is Standard Deviation (or Sigma)?

A	Degree of dispersion outside of Specification Limits.
B	The range of measures outside of limits (upper and lower).
C	Dispersion of measured data around mean.
D	The range of measured data.

Question 93 Explanation:

In statistics and probability theory, standard deviation (represented by the symbol sigma, σ) shows how much variation or "dispersion" exists from the average (mean, or expected value). A low standard deviation indicates that the data points tend to be very close to the mean; high standard deviation indicates that the data points are spread out over a large range of values. [http://en.wikipedia.org/wiki/Standard_deviation] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 94

What technique used in Plan Quality chooses certain parts of subject (processes, activities, documents, products) for inspection?

A	Design of Experiments
B	Statistical Sampling
C	Flowcharting
D	Benchmarking

Question 94 Explanation:

Statistical Sampling is used in Plan Quality chooses certain parts of subject (processes, activities, documents, products) for inspection. For example, 10 activities to be checked out or 80, or each fifth results to be inspected. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 95

What of the following is related to Quality Management?

A	Plan Quality Assurance.
B	Perform Quality Control.
C	Plan Quality.
D	All choices are right.

Question 95 Explanation:

All choices are right. All listed here are processes of Quality Management. [1 - 8. Quality Management]

Question 96

A project manager is analyzing quality control procedures from previous projects to improve the current with more effective ones. What part of the quality management he is in?

A	Quality assurance.
B	Quality control.
C	Quality planning.
D	Performance management.

Question 96 Explanation:

Benchmarking was use to identify more effective procedures while Plan Quality process. [1 - 8.1.1 Plan Quality]

Question 97

A project team has started to Plan Quality of the project. What of the following would not be used in this process?

A	Scope baseline, stakeholder register and schedule baseline.
B	Cost performance baseline and organizational process assets.
C	Quality management plan.
D	Risk register and enterprise environmental factors.

Question 97 Explanation:

Quality management plan is one of the outputs of Plan Quality process; other listed documents are inputs. [1 - 8.1 Plan Quality]

Question 98

What of the following is right about Precision and Accuracy?

A	Precision is a degree of measurement while accuracy is the degree of quality.
B	Precision and accuracy have same meaning.
C	Precision and accuracy are categories of statistics not quality.
D	Precision is a degree of quality while accuracy is the degree of actually measured values.

Question 98 Explanation:

Precision is a degree of quality, while accuracy is the degree of actually measured values. Precision determines repeatability of measured values that clustered to reach scatter, while accuracy reflects techniques that used to reflect real values. [1 - 8. Quality Management]

Question 99

What of the following is true about project Quality Management processes?

A	Project manager should trying to increase the quality degree.
B	Stakeholders are responsible for project quality.
C	Project manager is responsible for meeting quality requirements.
D	It is project manager's duties to attempt improving the quality of project management processes.

Question 99 Explanation:

Project manager and project management team are responsible for quality matters of the project and responsible to identify and coordinate the quality metrics, and deliver both Degree and Grade of the Quality; stakeholders provide quality requirements. [1 - 8. Quality Management]

Question 100

How Benchmarking works in Plan Quality process?

A	Comparing actual and planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.
B	Reduces the sensitivity of product performance to sources of variations caused by environmental or manufacturing differences.
C	Used statistical techniques of changing all the important parameters rather than one at the time.
D	Used in optimization of products or processes.

Question 100 Explanation:

Comparing actual and planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.. Benchmarking should be used during Plan Quality process to determine the number and type of tests and their impact on Cost of Quality. Other choices are related to Design of Experiments technique.

Question 101

What of the following describes the range of variation of a process?

A	Specification Limits.
B	Out of Control.
C	Rule of Seven.
D	Upper and Lower Level Control Limits.

Question 101 Explanation:

Upper and Lower Level Control Limits describe the limited range of measurements of a process that is acceptable on the project. [1 - 8.2.1 Perform Quality Control: Tools and Techniques]

Question 102

What is Gold Plated project?

A	A project that provided extras called "Gold Plaited".
B	A project during which extra features have been added and paid during the course of the project called "Gold Plaited".
C	The overpaid projects called "Gold Plaited".
D	"Gold Plaited" is a project that has been rewarded by a customer.

Question 102 Explanation:

A project that provided extras called "Gold Plaited". [1 - 8.1 Plan Quality]

Question 103

What tools and techniques are used by Quality Assurance process?

A	Quality audits.
B	All choices are right.
C	Plan Quality and Perform Quality Control techniques.
D	Process analysis.

Question 103 Explanation:

All choices are right. [1 - 8.2.2 Perform Quality Assurance: Tools and Techniques]

Question 104

What is the purpose of Plan Quality process?

A	Creating and following policies and procedures to meet the the accepted quality requirements.
B	Performing the audit the quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued.
C	Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.
D	Monitoring and recoding results of executing the quality activities to assess performance and recommended necessary changes.

Question 104 Explanation:

Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance - is the definition for Plan Quality process. Other choices in this question are related to other Quality Management processes, including Perform Quality Assurance, Perform Quality Control, and definition of Quality Management in general. [1 - 8. Quality Management]

Question 105

What project Quality Management processes are targeting?

A	Quality of project management and improvement of project processes.
B	Quality of the project to be met project requirements.
C	Improvement of project processes and quality of product of the project.
D	Quality of project management and product of the project.

Question 105 Explanation:

Project Quality Management processes are addressing both Quality of project management and product of the project. [1 - 8. Quality Management]

Question 106

A team is working on project improvements and looking for the best practices. They identified a few previously successful projects, compared some processes, decided what needs to be changed, and sent recommendation to the project manager. What did they use to compare the projects?

A	Scatter diagram.
B	Pareto chart.
C	Flowcharting.
D	Benchmarking.

Question 106 Explanation:

Question 107

Who performs quality control on the project?

A	Sponsor.
B	Project team.
C	Quality Control team.
D	Project manager.

Question 107 Explanation:

Quality Control team performs quality control on the project. [1 - 8 Quality Management]

Question 108

What technique provides graphical representation of a process that shows the relationship among process steps?

A	Flowcharting.
B	Control charts.
C	Design of Experiments.
D	Benchmarking.

Question 108 Explanation:

Flowcharting is the technique that provides graphical representation of a process and shows the relationship among process steps. There are many styles of flowcharts to display activities, decision points, and the order of processing. While planning quality, Flowcharts can help anticipate potential quality problems. [1 - 8.1.2 Plan Quality: Tools and Techniques]

Question 109

What is Normal (or Gaussian) Distribution?

A	A set of measurements that tends to be surround the mean.
B	A set of measurements that evenly dispersed in the range.
C	A set of measurements that tends to be surround the upper of lower limits.
D	All choices are right.

Question 109 Explanation:

In probability theory, the normal (or Gaussian) distribution is a continuous probability distribution, defined on the entire real line, that has a bell-shaped probability density function, known as the Gaussian function or informally as the bell curve. [http://en.wikipedia.org/wiki/Normal_distribution] [2 - 8. Quality Management, Page 283; 1 - 8.3.1 Perform Quality Control]

Question 110

What of the following is wrong about Plan Quality process?

A	Determine the methods and procedures to prevent re-occurrence of quality problems on the project.
B	Inspecting the work during its execution rather than after completion.
C	Use "what if" scenarios to identify possible quality problems.
D	Perform periodic quality reviews.

Question 110 Explanation:

"Inspecting the work during its execution rather than after completion" - is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 111

What Quality Checklist provides to the Perform Quality Control process?

A	Project activity metrics to evaluate actual progress as compared to Planned progress to Actual technical, schedule, and cost performances.
B	Description of product attributes and description of how the Quality Control process measures it.
C	Description of how Quality Control will be used within the project.
D	Set of required steps to be performed in Quality Control.

Question 111 Explanation:

Quality Checklist provides a set of required steps to be performed in Quality Control. Other choices describe other inputs to the Perform Quality Control process. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 112

What part of Project Management Plan is needed for the Perform Quality Control process?

A	Quality Checklist is structural tool to verify that a set of required steps has been performed.
B	Work Performance Measurements - produces project activity metrics to evaluate actual progress as compared to Planned progress to Actual technical, schedule, and cost performances.
C	Quality Metrics that define project or product attributes and description of how the Quality Control process measures it.
D	Quality Management Plan that describes how Quality Control will be used within the project.

Question 112 Explanation:

Quality Management Plan that describes how Quality Control will be used within the project - part of Project Management Plan. Other choices are also input to Quality Control process but not parts of Project Management Plan. [1 - 8.2.1 Perform Quality Assurance: Inputs]

Question 113

What of the following is output of Plan Quality process?

A	Scope baseline, stakeholder register.
B	Cost performance baseline, schedule baseline.
C	Quality management plan, quality metrics, quality checklists, process improvement plan, and project document updates.
D	Risk register, enterprise environmental factors, organizational process assets.

Question 113 Explanation:

Quality management plan, quality metrics, quality checklists, process improvement plan, and project document updates are outputs of Plan Quality process; other choices are inputs to this process. [1 - 8.1.3 Plan Quality: Outputs]

Question 114

What is the purpose of Perform Quality Assurance process?

A	Identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.
B	Creating and following policies and procedures to meet the the accepted quality requirements.
C	Monitoring and recoding results of executing the quality activities to assess performance and recommended necessary changes.
D	Performing audit of quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued.

Question 114 Explanation:

Performing audit of quality requirements and the results from quality control measurement to ensure appropriate quality standards and operational definitions are sued is the definition for Perform Quality Assurance process. Other choices in this question are related to other Quality Management processes, including plan Quality, Perform Quality Control, and definition of Quality Management in general. [1 - 8. Quality Management]

Question 115

Which of the following tools better fits to document and analyze ideas during brainstorming?

A	Pareto diagram.
B	Fishbone or Ishikawa diagram.
C	Run chart.
D	Mind map.

Question 115 Explanation:

A mind map is a diagram used to visually outline information. A mind map is often created around a single word or text, placed in the center, to which associated ideas, words and concepts are added. Major categories radiate from a central node, and lesser categories are sub-branches of larger branches. Categories can represent words, ideas, tasks, or other items related to a central key word or idea. http://en.wikipedia.org/wiki/Mind_map http://en.wikipedia.org/wiki/Brainstorming [1 - 5.1.2.4 Collect Requirements: Tools and Techniques. Group Creativity Technology]

Question 116

Which of the following tools shows historical variation of measurements?

A	Fishbone or Ishikawa diagram.
B	Mind map.
C	Run chart.
D	Pareto diagram.

Question 116 Explanation:

Question 117

What of the following is wrong about Plan Quality process?

A	Determine the metrics measure compliance of the project with the enterprise environmental factors and organizational process assets.
B	Validate the project assumptions before they will be applied to the project or product.
C	Determine metrics to measure quality from customer's and project performing organization points of view.
D	Determine if the project is complying with the enterprise environmental factors and organizational process assets.

Question 117 Explanation:

"Determine if the project is complying with the enterprise environmental factors and organizational process assets" is a process of Control Quality rather than Plan Quality. Other choices describe the actions, but not limited to, project manager needs to follow to ensure quality of the project and product or service. [1 - 8.1 Plan Quality]

Question 118

What part of Quality Management performs auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operations are used?

A	Performs Quality Control.
B	Perform Integrated Change Control.
C	Plan Quality.
D	Performs Quality Assurance.

Question 118 Explanation:

Performs Quality Assurance is the process of Quality Management that performs auditing the quality requirements and the results from quality control measurements. This process ensures that appropriate quality standards and procedures are used on the project. [1 - 8.2 Performs Quality Assurance]

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76	77	78	79	80
81	82	83	84	85
86	87	88	89	90
91	92	93	94	95
96	97	98	99	100
101	102	103	104	105
106	107	108	109	110
111	112	113	114	115
116	117	118	End

Return

1	2	3	4	5
6	7	8	9	10
11	12	13	14	15
16	17	18	19	20
21	22	23	24	25
26	27	28	29	30
31	32	33	34	35
36	37	38	39	40
41	42	43	44	45
46	47	48	49	50
51	52	53	54	55
56	57	58	59	60
61	62	63	64	65
66	67	68	69	70
71	72	73	74	75
76	77	78	79	80
81	82	83	84	85
86	87	88	89	90
91	92	93	94	95
96	97	98	99	100
101	102	103	104	105
106	107	108	109	110
111	112	113	114	115
116	117	118	End

1	2	3	4	5
6	7	8	9	10
11	12	13	14	15
16	17	18	19	20
21	22	23	24	25
26	27	28	29	30
31	32	33	34	35
36	37	38	39	40
41	42	43	44	45
46	47	48	49	50
51	52	53	54	55
56	57	58	59	60
61	62	63	64	65
66	67	68	69	70
71	72	73	74	75
76	77	78	79	80
81	82	83	84	85
86	87	88	89	90
91	92	93	94	95
96	97	98	99	100
101	102	103	104	105
106	107	108	109	110
111	112	113	114	115
116	117	118	End

1	2	3	4	5
6	7	8	9	10
11	12	13	14	15
16	17	18	19	20
21	22	23	24	25
26	27	28	29	30
31	32	33	34	35
36	37	38	39	40
41	42	43	44	45
46	47	48	49	50
51	52	53	54	55
56	57	58	59	60
61	62	63	64	65
66	67	68	69	70
71	72	73	74	75
76	77	78	79	80
81	82	83	84	85
86	87	88	89	90
91	92	93	94	95
96	97	98	99	100
101	102	103	104	105
106	107	108	109	110
111	112	113	114	115
116	117	118	End